IT Administrator
A. Job Responsibilities
The IT Administrator will be responsible for providing all internal IT infrastructure including but not limited to networking, computers and servers (both in-premises and cloud based), active directory, software licensing and installations, etc. The ideal candidate will have a good background in networking and security support and improve upon the current Gregory Construction infrastructure. This position will be hands-on and will support all levels of the company.
B. Job Functions
Summary of Essential Duties and Responsibilities

1. 1. Excellent organizational skills
   2. Professional in all aspects of his/her behavior.
   3. Good Communication skills, both oral and written
   4. Ability to multitask and work in a fast-paced environment.
   5. Must be self-motivated and work without direct supervision.
   6. Ability to organize and prioritize workload to meet deadlines.

C. Essential Duties and Responsibilities include the following. Other duties may be assigned

1. Maintain all aspects of the Gregory Construction network in regard to on-premises and cloud servers, firewalls, VPNs, switches and equipment endpoints.
2. Set-up and installation of devices (laptop, surfaces, desktop and cell phone) to end users and decommission/reset of same devices as needed.
3. Maintain network and computer system security and ensure that all systems are operating correctly.
4. Configure and maintain firewall, anti-virus, anti-malware, etc. for internal network protection.
5. Troubleshoot Windows profile, printers, shared drives related issues.
6. Deploying standard imaging on all desktops and laptops
7. Evaluate, propose, plan, and implement network maintenance and backup requirements.
8. Collect data to evaluate the networks or system's performance and help make the system work better and faster.
9. Train users in the proper use of hardware and software.
10. Solve problems when a user or an automated monitoring system informs them that a problem exists.
11. Work with new hires on gaining access to company systems and ensure proper understanding of using system.
12. Document IT procedures and policies for formal IT documentation and NIST compliance.
13. Responsible for all IT supply inventory management to include hardware and software.
14. Maintain a high degree of customer service and take ownership of user problems and be pro-active when dealing with user issues.
15. Assist with other tasks as needed

D. Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

1. Lives out and promotes the Company's core values of Safety, Integrity, Communication, Excellence, and Determination
2. Customer Service - Manages difficult or emotional situations; Responds promptly to employee needs; Meets commitments.
3. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
4. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Able to operate with a sense of urgency when necessary and juggle multiple projects with competing deadlines.
5. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
6. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
7. Communication - Excellent communication skills, including listening, asking clarifying questions when needed, writing, and a superior attention to detail.

E. Education and Experience

1. Associate Degree in Computer Science or related field required.
2. Minimum of 2 years of prior Customer Support experience, iOS and Windows preferred.
3. Experience with Networking and VMware required.
4. Experience in company phone systems.
5. Demonstrated strong communication skills in oral and written communications.
6. Demonstrates interpersonal sound judgment and decision-making skills
7. Ability to work under high-pressure situations and maintain confidentiality
8. Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion - often with deadline pressures