Are you passionate about driving operational excellence and fostering a positive, productive work environment? At John Moore Associates, we are dedicated to helping families become wise and generous stewards through financial guidance rooted in our core values of relationships, wisdom, service, and generosity. We are seeking a dynamic and experienced Operations Director to oversee our day-to-day administrative and operational functions.

This hybrid, part-time role (30 hours per week) offers the flexibility to work both remotely and from our offices in New Mexico or Arizona, contributing to our mission-driven team. As Operations Director, you will play a pivotal role in managing HR, office administration, technology coordination, strategic planning, and more, ensuring the seamless operation of our growing organization. If you're an organized, proactive leader who thrives in a collaborative, purpose-driven environment, we would love to hear from you!

Position Summary

The Operations Director will oversee day-to-day administrative and operational functions across multiple departments to drive organizational success. This includes managing HR, payroll, office administration, technology coordination, bill payments, and strategic planning. Reporting directly to the executive team, the Operations Director will ensure efficient, effective operations and support employee engagement and satisfaction, while fostering a productive, goal-oriented work environment.

Key Responsibilities

Human Resources (HR) and Employee Relations

- Compensation and Benefits: Manage and update employee compensation and benefits packages, including payroll processing on a bi-weekly basis, handling PTO, and researching HR-related issues.

- Employee Support: Act as a liaison between employees and PEO resources

- Retirement Plan Administration: Complete required documents for 401(k) retirement plan.

- Performance and Reviews: Facilitate semi-annual team reviews, refine the review process, and document performance reviews for team members.

- Career Development: Monitor career path progress for employees, provide support for performance improvement plans, and offer conflict resolution when necessary.

- Hiring and Recruitment: Assist in drafting job descriptions, post open positions to relevant platforms, and screen and organize candidates. Lead interviews alongside hiring managers.

Office and Facilities Management

- Maintenance and Vendor Coordination: Request maintenance and tenant improvements, monitor rent payments and assessments, and manage office aesthetics and key equipment.

- Vendor Management: Oversee vendor services including water delivery, recycling, and security/alarm systems for office locations.

- Facility Support: Maintain and update décor, furniture, and equipment as necessary to ensure a safe and comfortable workplace.

Technology Coordination

- Technology Reviews: Coordinate on-site technology assessments and participate in quarterly reviews.

- Hardware Procurement: Oversee the purchase of technology hardware, ensuring alignment with organizational needs.

- Security Compliance: Work closely with IT vendors to ensure secure, compliant operations across office locations.

Financial Management and Bill Payments

- Insurance Management: Oversee company insurance renewals and payments, and manage the issuance of insurance certificates.

- Vendor Payments: Ensure timely payments for rent, vendor services, and any other required expenses.

Operations Management

- Process Improvement: Identify and implement processes and procedures for increased efficiency and accuracy.

- Cross-Training and Knowledge Sharing: Develop cross-training programs to increase team versatility and ensure business continuity.

- Accountability and Motivation: Foster an accountable, motivated team environment, encouraging high standards and continuous improvement.

Strategic Planning and Implementation

- Goal Setting and Tracking: Set strategic goals in collaboration with executive leadership and track progress.

- Strategic Monitoring: Regularly review and adjust strategic objectives based on company needs and industry trends.

- Planning Sessions: Actively participate in planning sessions to align operations with organizational growth and success.

Requirements

- Experience: Extensive experience in operations management, HR, or related fields.

- Leadership Skills: Proven ability to manage cross-functional teams and engage employees effectively.

- Problem Solving: Strong analytical and decision-making skills to resolve issues efficiently.

- Technical Proficiency: Familiarity with office technology, software systems, and facility management.

- Organizational Skills: Ability to prioritize tasks, manage multiple projects, and oversee time-sensitive responsibilities.

Compensation and Benefits

The Operations Director will receive a competitive salary and benefits package, including health insurance, dental & vision insurance, life insurance, disability income insurance, retirement benefits, and paid time off. Further details will be discussed during the hiring process.