Reports to – COO

Organization Overview

Baby2Baby is a national non-profit organization that provides children living in poverty with diapers, formula, clothing, and the basic necessities that every child deserves, serving more than one million children across all 50 states every year. Over the past 13 years, Baby2Baby has distributed over 450 million items– more than any organization of its kind – to children in homeless shelters, domestic violence programs, foster care, hospitals, and underserved schools as well as children who have lost everything in the wake of disaster. Baby2Baby was recognized as the #1 non-profit on Fast Company’s World’s Most Innovative Companies List and named by TIME Magazine as one of 2023’s most influential companies.

Position Overview

As Baby2Baby has entered a stage of significant opportunity and growth, we seek a dynamic, creative, and entrepreneurial professional who can help support our COO with an eye towards increasing efficiency and productivity.

Reporting to the COO, the Director of Operationswill act as a right-hand to the COO by helping to streamline and project manage strategic initiatives and communicate objectives and necessary deliverables across departments. This individual will be a behind-the-scenes leader helping to support the day-to-day rhythm of our COO and ensuring that key projects are moving forward in a timely manner.

This Director of Operations will work Monday-Friday at 5830 W. Jefferson Boulevard, Los Angeles, CA 90016. The work is performed in an office setting and is currently in office a minimum of three days per week.

Duties and Responsibilities

• Supports strategic business initiatives, from ideation through successful execution, under the guidance of the COO; collaborates and assists COO in the development of our strategic plan.
• Improves current processes and optimizes organization procedures for efficiency and productivity pertaining to B2B’s operations and everything under COO’s oversight.
• Plays a key role in the annual gala supporting the COO and liaising between the various stakeholders.
• Supports project management of the capital campaign and building purchase, ensuring all aspects are moving forward, being communicated and tracked.
• Supports and acts as a thought partner for the funding of various government projects including our program with Health and Human Services
• Supports the COO with the planning and execution of all board and executive board meetings; gathers and compiles information as needed from various departments and helps prepare and make edits to the presentation deck.
• Completes special projects and initiatives; serves as a liaison with staff, executives, senior leaders and external stakeholders regarding project updates, proposals and planning.
• Acts as the COO’s personal timekeeper; helps prioritize time and tasks.

Required Qualifications

• Bachelor’s degree. MBA preferred.
• 7+ years of experience in a business management or development role.
• Proven track record in a similar role, with a knack for operational excellence and strategic thinking.
• Ability to work under pressure, communicate effectively, and meet deadlines.
• Fast learner, detail-oriented, and demonstrated ability to manage multiple demands (independently and as part of a team) across various projects and issue areas.
• Experience in planning and leading strategic initiatives.
• Proven success in a project management role.
• Exceptional client and customer service skills.
• Excellent oral and written communication skills with proven ability to tell a compelling story.
• Well-developed team skills and flexibility.
• Strong organizational and collaboration abilities with a focus on interdepartmental communication.
• Self-motivated, energetic, confident, and creative.
• Strong editing and proofreading skills.
• Proficient in Microsoft Office and Google Suite.
• Commitment to Baby2Baby's mission.

Preferred Qualifications

Development experience at a nonprofit.

Other

Baby2Baby is an Equal Opportunity Employer and is committed to fostering diversity within its staff. We have made diverse thinking a priority in order to keep our organization in touch with the needs of families in our program and to help hold us accountable to those we serve. Our organization strives for diversity, from the children we serve to our board and staff, not only in race, age, ethnicity, sexual orientation, disability, and religion but also in cultural background and life experiences.