• Answers financial aid inquiries by clarifying desired information; researching, locating, and providing information.
• Point of contact for financial aid questions from students and confirming support financial documents are active
• Process financial transactions and apply accurate amounts to account with accounting
• Resolves problems by clarifying issues; researching and exploring answers
• Responsible for the execution of financial aid counseling of policies, requirements, and procedures
• Provides superior customer service and efficiency in response to inquiries from internal and external customers
• Stay informed and responsive to changing financial aid policies/procedures
• Promotes a work environment that is positive, student-centered, and compliant with established policies and procedures
• Support cooperative cross-functional, cross-regional communications and dialogue by maintaining a close working relationship with campus teams,
• regional teams, Bursar, and related groups
• Ensure the security of financial aid applications, documents, systems, and students’ personally identifiable information
• Effectively use information to identify and escalate issues as needed
• Assume responsibility to prioritize emerging issues, handle concurrent objectives and meet deadlines
• Perform other job-related duties and special projects as assigned

• Ideal candidate:
• Years of experience: 1-2+ years
• Technical Skills: Excel
• Personality/ Soft Skills: very personable, outgoing, someone comfortable on the phones
• Non-negotiables:
• BS Degree in Finance, Economics, Management, or Business Administration
• Must have solid computer skills, proficient with Excel
• B2B & B2C Customer service experience
• Experience working in numbers oriented environments that are “Forward facing” (Banking/Mortgage/Tax Prep)
• Management experience a plus as we have incredible growth opportunity within (Retail Management is fine)
• Excellent communication skills
• Not opposed to providing phone based customer service
• Able to learn new technology systems / databases easily

Job Details

• Core Work Hours: The schedule is 9-5:30 M-F with one assigned late day. Late day is 11:30-8:00pm and one Saturday shift a month from 9am-3pm
• Pay Rate: $19/hour, converts to $44K
• Start Date: 2/10/2025