Manage the Guest Service operations to achieve guest satisfaction and quality service while meeting financial goals. The role of a Guest Service Manager is dynamic, requiring excellent communication, leadership, and problem-solving skills to ensure a seamless experience for all guests.

Essential Duties and Responsibilities:

• Oversee daily operations at the front desk, including guest check-in/check-out, room assignments, and billing.
• Ensure smooth coordination between departments like housekeeping, maintenance, and food & beverage to meet guest needs.
• Ensure high standards of service are maintained throughout the guest's stay.
• Manage and train front desk staff including Guest Service Supervisors, Guest Service Representatives, Night Auditors, Concierge Staff, Bell Attendants, Shuttle Services, and Gift Shop.
• Monitor staff performance, provide feedback, and implement training programs to improve service quality.