Job Description

This Field Service Engineer will be responsible for:

• Daily logging of tasks and activities via JIRA Service Desk
• User and device onboarding
• Providing end user support for various applications
• Participation in team meetings and collaboration for upcoming projects
• Providing onsite support for hardware and software upgrades
• Providing prompt and courteous resolution to user requests and issues
• Providing security, compliance, and HIPAA checks at all practices

In order to qualify, you must have:

• Bachelor's degree required
• MCSA, A+ , CISSP desirable
• Knowledge of HIPAA, compliance, and electronic medical record systems helpful
• Knowledge of physician practice management systems and workflow helpful
• Minimum 3 years’ experience with PC hardware and software, printers, notebooks, Macs, iPads, and mobile devices
• Experience supporting Windows 10/11 and macOS
• Experience with Active Directory
• Experience with security and protection tools, antivirus and malware detection and removal
• Familiarity with TCP/IP networking, VPN, Wi-Fi
• Knowledge of Windows Server, VMware, and Citrix desirable
• Knowledge of JIRA helpful
• Knowledge of Cisco Meraki network gear (routers, switches, wireless) desirable
• Must own a reliable car and be able work remotely and independently
• Local travel: up to 90%
• Must be able to lift 50lbs

Travel Details:

• Does require travel every day to at least 1 practice, sometimes multiple practices a day depends on how many tickets you get
• 90% travel, 50% of time is going to be multiple sites a day 2-3 roughly
• 10% work from home when they have laptops they need to image