We are looking for a motivated individual to support proprietary software and configurations, with a focus on ensuring system reliability and stability. This contract position requires a strong coordinator who can adapt to shifting priorities and manage a significant workload effectively.

Key Responsibilities:

• Support software configurations and database releases for PTC.
• Troubleshoot technical issues, analyze logs, and conduct root cause analysis.
• Develop and follow processes to minimize incidents and ensure effective communication about changes to stakeholders.
• Coordinate deployment plans, ensuring all release controls are satisfied.

Qualifications:

• Proficiency in Microsoft Office Suite, particularly Excel (pivot charts, graphs, formulas).
• Experience with Remedy, Notepad++, PuTTy, and SharePoint maintenance.
• Familiarity with Positive Train Control systems is a plus.
• Understanding of ITIL’s Release and Deployment Management processes.

Skills:

• Strong problem-solving and time management skills.
• Excellent written and verbal communication abilities.
• Ability to build constructive relationships with team members and stakeholders.

If you are a self-starter with a strong ability to work both independently and as part of a team, we invite you to apply for this dynamic role.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row