Job Title: Benefits Specialist

Job Duration: 12 Months (Hybrid - 3 days onsite, 2 days remote)

Job Location: Davidson, NC 28036

Note: Training will be onsite.

Job Description:

The Benefits Leave Specialist is an interactional support role for FMLA/Leave Administration for employees throughout North America. The Benefits Leaves Specialist will partner with sector HR Business Partners (HRBPs), HR Centers of Excellence (COEs) and Managers to support the administration of the Health and Welfare plans, Leaves, FMLA policy, State Leave Plans and Client

Parental Leave.

High-level Scope of Job:

The Benefits Specialist will support the Leaves Manager in the strategy, compliance, and plan design of multiple leave programs throughout the Enterprise, including Unions. Responsible for plan governance, including ERISA, and other legal requirements for over 25,000 employees in North America and Puerto Rico. Monitors plans to ensure compliance and data integrity with DOL guidelines. Proactively leads and develops projects for the leaves administration as approved through the Benefits Design Committee. Works closely with multiple vendors and internal business partners to maintain and support all plans effectively.

Provides support with all retirement benefits planning efforts and strategies including: research and analysis, report/query generation, coordination between ERISA counsel and service providers, strategy implementation and communication. Performs a variety of tasks including streamlined projects, Rapid Improvement Events and the generation of standard operating procedures.

Job Responsibilities:

• Resolve tier II escalations received through Service Now, emails, and/or phone calls in a timely manner ensuring Service Partnership Agreements are met
• Acts as technical resource and subject matter expert on benefit plan/ policy interpretations, procedures and processes
• Provide coaching support to employees, HR and managers on benefit plans, processes, tools and systems
• Using a relatively thorough knowledge of the company benefit plans, HRIS and vendor systems and structure, troubleshoot and resolve issues ranging from simple questions to moderately detailed and complex issues directly with managers and HR in accordance with Service Partner Agreements (SPAs)
• Partner with other HR groups to promote team alignment. Works with HR Services, sector HR Leaders and Managers to support new services and change management activities
• Audit the processes, systems and ticketing system and provides recommendations and solutions for continuous improvement
• Maintains awareness of pending changes in laws and regulations and their impact on existing Leave programs and ensure actions are in compliance
• Collaborate with HR and Client teams on system performance, resolution and data integrity opportunities
• Participate in and/or lead projects as needed
• Actively support enterprise and/or sector system, tools and process improvement implementations
• Collaborate with HRBPs, COEs, Corporate Benefits and Internal Legal and other HR groups as needed
• Provide support to Coordinators and new team members as needed
• Supports compliance or audit requests as required, both at the state or federal levels as well as with government compliance. Performs any control self-assessments to ensure controls are regularly tested and in place for the processes, and are compliant with governmental and internal rules.
• Create documentation for new processes and able to accurately update existing documentation based on enhancements made to existing processes

Minimum Qualifications:

• Bachelors degree (HR, business administration, or related field) is required with a minimum of 5 years of Health and Welfare and FMLA Administration experience
• Experience with HR systems required, PeopleSoft and Service Now preferred
• Intermediate level MS Office (Excel, PowerPoint, etc.) skills are required
• Project management skills a plus
• Lean Six Sigma skills a plus
• SHRM Professional in Human Resources (PHR) certification a plus
• Must have excellent oral and written communication skills and be detail oriented
• Excellent customer service skills
• Ability to work effectively with detailed business processes and technology.
• Ability to organize, prioritize and handle multiple projects simultaneously.
• Demonstrated ability to communicate effectively with technical and non-technical internal and external customers
• Ability to perform professional and accurate work, with a sense of urgency
• No relocation available for this position.

About Us: Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of human connection, defined by our branding attitude of NEWJOBPHORIA, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation.

California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (CPRA) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting

LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE , your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.

At SPECTRAFORCE , we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $21.50/hr.