Job Details:

Job Title: Market Research Manager

Job Duration: 6 - month contract (Possibility for extension)

Job Location: Newark NJ – Hybrid

Responsibilities:

• Oversee the delivery of quantitative survey recruitment projects in order to maximize revenue and the number of completes delivered.
• Manage the scheduling of qualitative interviews
• Strategically manage volume, interjecting on project communication, especially on projects not meeting feasibility requirements
• Work closely with Project Management, Pre-Sales and Client Service Manager teams to ensure the success of projects in the field.
• Provide timely feedback to Project Managers on escalated projects and advise on next steps to be taken
• Pro-actively identify recruitment issues and provide suggestions to internal teams to resolve these issues.
• Ensure project status information is updated on a regular basis by Project Managers, helping to maintain accurate project records and provide timely revenue forecasting updates.
• Work with internal teams to ensure timely close out and invoice process is followed.
• Quickly resolve survey taker customer support escalations

Qualifications & Experience:

• 5+ years market research experience including management of survey recruitment, online surveys and qualitative interview management.
• 5 years of project management experience
• 5 years of experience with traditional and digital market research techniques
• Ability to work in a fast-paced, collaborative environment.
• Ability to multi-task among many different projects at once
• Excellent communication skills via email and phone to manage client expectations and clearly communicate project progression.
• Ability to problem solve and think creatively to find solutions to recruitment issues.
• Demonstrated proficiency with MS-Office (Word & Excel) or Google sheets and Google Documents, a must.

Required Education:

Bachelor’s in marketing, market research, statistics, technology or relevant majors.

Preferred qualifications:

• Experience in a client facing role or account management
• Experience within healthcare
• Experience with managing a team

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”