About the Company - (Provide a brief introduction to the company, its mission, and culture.)

About the Role - (A short paragraph summarizing the key role responsibilities.)

• Responsibilities - (List the main job duties and what the role will entail.)
• Design, manage, and execute CRM capabilities to optimize both internal efficiencies and customer engagement
• Establish or participate in Design Thinking, Agile, and LEAN rituals which establish rhythm for the team, promote ongoing communication, and iterative refinement of roadmaps
• Lead & facilitate in-person research to gain deep customer understanding and empathy
• Stay up to date with CRM industry trends and competitor practices to identify immediate and/upcoming user needs
• Establish and prioritize product features/enhancements to support long term strategy and business objectives
• Set product vision and lead road mapping, goal setting, story writing, project execution, A/B testing, and product roll-out strategy
• Define key performance indicators (KPIs) to measure success/failure
• Prioritize features and tasks for the product using internal tools, tracking and reviewing the product direction and current work frequently.
• Manage collaboration and communication with other teams, both internal and external, to ensure teams have what they need and can work efficiently
• Establish documentation for product capabilities and provide training/support to end-users

Qualifications - (Education details)

Required Skills

• Bachelor's Degree
• Minimum 2 years of experience in digital product management
• Proven experience as a CRM Product Manager
• Proficiency in CRM software, e.g., Salesforce Marketing Cloud

Preferred Skills

• Bachelor's Degree in Computer Science or Engineering
• MBA or Master's degree
• 2-3 years of experience translating business strategy and analysis into consumer facing digital products
• 1-2 years of experience in Agile product management

Pay range and compensation package - (Pay range or salary or compensation)

Equal Opportunity Statement - (Include a statement on commitment to diversity and inclusivity.)