Customer Service II - (Administrative Operations)

Location: Lake Bluff, 60044

Duration: 12+ months contract

Pay rate: $17.38/Hour on W2

RESPONSIBILITIES:

- Continuously monitor the Building Automation Systems and Process Alarm Systems for alarm activity within various sites, (Off-Site Buildings within Lake County).

- Communicates security, safety, emergency, and business risk information clearly, quickly, and professionally while under pressure.

- Reaction and communication often require emergency level attention.

- Clear and precise written documentation includes incident summary drafts often reviewed by various levels of management.

- Monitors multiple reporting and alarming systems concurrently, learning systems and procedures quickly at an operational level.

- Maintain notification lists within the Call List Database.

- Make good decisions after thinking through the implications of each option and in accordance with established standard procedures.

- Central Operations Response exemplifies team cooperation, working comfortably with different team members and mentors’ new staff.

- Ensures smooth shift change by reviewing previous and pending alarm activity.

- Central Operations Response leads the Work Order Administration processes, creating work orders and scanning documentation into multiple databases.