Title: Senior Product Manager (E-commerce)

Position Type: 1-year ongoing contract with potential for conversion

Location: Hybrid in New York, NY 10010 (1-2 days a week in the office)

Job Description:

The role of the Brand Experience Team Senior Product Manager is the key owner of the onsite customer experience, dedicated to a specific brand in the client company portfolio. They are a Digital Product leader that makes every decision with the customer at the center: continuously optimizing the brand.com user experience, in collaboration with the Global Brand, User Research, Product UX & Design, Brand Creative, Data Science, Tech Leads, Content Strategists, and additional business stakeholders. The ideal candidate will be a digital-first professional with a passion for eCommerce and a proven track record of blending business insight and technical knowledge to deliver strategic recommendations to make our brand.com experience best in class for our customers.

Candidate should have experience in:

• Establishing and measuring success against OKRs in eCommerce.
• Leading teams to develop and execute roadmaps, ensuring alignment between brand strategies and digital product objectives while emphasizing clear communication and proactive updates.
• Leveraging product and data analysis and user insight with tools such as Google Analytics, heatmaps, user testing, and surveys to proactively identify gaps, analyze user behavior, and guide prioritization in backlog planning.
• Managing cross-team multi-year roadmaps for customer-facing digital products.
• Applying agile and iterative methods to test and refine customer-facing solutions, focusing on measurable outcomes and stakeholder feedback.
• Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to Client out an argument in a well-structured, data-informed, written narrative.
• Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.
• Ability to cater communication effectively to different, diverse audiences.

Key Responsibilities:

• Own multiple product areas, including eCommerce site and 3rd party integrations with brand.com
• Partner with brand stakeholders, understanding brand strategy to align product backlogs with strategic goals and proactively manage updates.
• Use data to drive decision-making and prioritization, focusing on the right things, not all the things.
• Proactively audit brand.com experiences and data, and conduct regular competitor research, to prioritize backlog and refine future strategies.
• In collaboration with UX, dive deep into customer feedback and insights through multiple internal & external tools to refine backlog prioritization.
• Champion experimentation through MVP education, on-site testing, and user feedback analysis, documenting outcomes to refine future strategies.
• Own measuring KPIs of feature launches and communicating results to stakeholders.
• Develop brand-specific roadmaps collaboratively, incorporating global and regional feedback while keeping cross-functional teams informed and aligned.
• Partner with the Release Train Engineer to enhance team operations through Inspect & Adapt processes and contribute to a culture of continuous improvement.
• Learn Our Company suite of digital products & current + future capabilities to support solutions in the fastest way.
• Share learnings from Brand to other Branded Experience Teams.

Required Skills:

• 5+ years' experience managing digital or ecommerce product
• Build and maintain strong relationships with stakeholders, resolving conflicts and ensuring clarity in communication across diverse teams.
• Ability to proactively problem-solve: Act quickly and effectively to address competing priorities, pivoting as necessary while maintaining alignment with strategic goals.
• Ability to develop team members by inspiring, encouraging and providing constructive feedback.
• Strong leadership skills, especially in leading without authority.
• Ability to work directly with both non-technical business stakeholders and technical teams and translate between them.
• Experience in analytics and consumer behavior tracking.
• Experience successfully managing a diverse group of stakeholders with competing priorities.

Preferred:

• Experience working with beauty, fashion, or luxury brands, particularly in a D2C eCommerce setting.
• Familiarity with analytics tools (e.g., Google Analytics, Adobe Analytics) to monitor campaign performance.
• Proven ability to advise and educate non-technical stakeholders on technical solutions and strategies.