We are currently seeking a highly skilled and dynamic Casino General Manager for a large branded hotel in Puerto Rico to lead our gaming operations. The ideal candidate will be bilingual in Spanish and English, with a strong preference for a background in marketing and extensive experience in the casino industry.

Key Responsibilities

• Casino Operations Leadership:
• Oversee all aspects of casino operations, ensuring a seamless and enjoyable experience for guests.
• Develop and implement strategies to optimize gaming revenue and enhance customer satisfaction.
• Collaborate with other department heads to ensure a cohesive and integrated guest experience.
• Marketing Expertise:
• Leverage marketing knowledge to develop and execute effective strategies to attract and retain casino patrons.
• Collaborate with the marketing team to create promotions, events, and loyalty programs to drive customer engagement.
• Analyze market trends and competitor activities to identify opportunities for growth.
• Bilingual Proficiency:
• Fluency in both Spanish and English is essential.
• Effectively communicate with a diverse, bilingual staff and engage with Spanish-speaking guests.
• Casino Experience:
• Possess a solid background in casino management, including knowledge of gaming regulations and compliance.
• Demonstrate a track record of success in driving casino revenue and implementing innovative gaming initiatives.
• Financial Management:
• Manage the casino's financial performance, including budgeting, forecasting, and expense control.
• Implement cost-effective measures to maximize profitability while maintaining high-quality standards.
• Guest Relations:
• Foster a customer-centric culture, ensuring exceptional service and satisfaction for casino guests.
• Address and resolve guest concerns promptly and effectively, maintaining a positive reputation for the casino.
• Team Leadership:
• Lead and inspire a diverse team of casino professionals.
• Provide guidance, training, and support to ensure staff members deliver outstanding service.
• Foster a collaborative and positive work environment.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field. MBA preferred.
• Bilingual proficiency in Spanish and English.
• Extensive experience in casino management, with a proven track record of success.
• Strong background in marketing, with a focus on casino promotions and customer engagement.
• In-depth knowledge of gaming regulations and compliance.
• Excellent financial acumen and budget management skills.
• Exceptional leadership and interpersonal skills.
• Must be a U.S. citizen; no work permits available.