ServiceNow Development

• Design, develop, and implement ServiceNow solutions that meet business requirements.
• Create and maintain custom applications, modules, and integrations within the ServiceNow platform.
• Develop and manage dashboards, reports, and performance analytics within ServiceNow.

HAM and SAM Management

• Implement and configure HAM and SAM modules to track and manage hardware and software assets.
• Ensure data accuracy and integrity within the HAM and SAM modules.
• Develop processes and workflows for asset tracking, auditing, and compliance.

Collaboration and Support

• Work closely with IT and business stakeholders to gather requirements and provide solutions.
• Provide ongoing support and maintenance for ServiceNow applications and modules.
• Train and mentor junior developers and administrators on ServiceNow best practices.

Key Deliverables

• Comprehensive documentation of all implemented solutions, configurations, and customizations.
• Regular status reports and updates to project stakeholders.
• Performance metrics and analytics demonstrating the effectiveness of the HAM and SAM modules.