If you are an outgoing and driven individual who is seeking career satisfaction with a financially stable company, join the team at MH Equipment! The primary function of the Branch Manager is to manage the Service, Parts, and Rental departments at the branch level.

Job Responsibilities:

• Responsible for handling customer problems and complaints.
• Responsible for developing and maintaining key accounts.
• Contact customers to enhance relations and improve customer perception of the company by keeping them up to date on service progress.
• Responsible for the recruiting, hiring and training of new personnel.
• Responsible for the evaluation and discipline of employees along with maintaining high communication levels within the service department.
• Responsible for the achievement of financial goals set for the service, parts, and rental department by the company.
• Responsible for establishing measurement properties for service, parts and rental department goals.
• Company goals to include effective job scheduling, billing efficiency, quoting and turnaround time.
• Responsible to see that new customers are approved for credit prior to doing service.
• Responsible for the targeting and penetration of new accounts while maintaining current customer base.
• Responsible for developing and maintaining procedures for processes performed in the service department.
• Responsible for maintaining good housekeeping and ensuring and efficient and safe working environment.
• Ensures that necessary tools and equipment are available and maintained in safe operating condition.
• Responsible for service vehicles as they pertain to image, safety and maintenance.
• Responsible for maintaining records and following OSHA, HAZMAT, DOT, MSDS and other required regulations pertaining to the service department.
• Act as a liaison with our represented manufacturers’ factory service support departments.
• Assist in obtaining timely technical assistance for our technical staff.
• Administer authorization and reimbursement for factory support of warranty repairs.
• Responsible for all checking accounts, petty cash, grounds and maintenance for the branch.
• Keep accurate documentation for all work performed.

Job Requirements:

• A technical background is required.
• Management experience is required.
• Strong oral and written communication skills.
• Valid driver’s license and proof of insurance.
• Present a professional image in personal appearance, dress and preparation.

Working Conditions: Flexibility to work when the customer needs require it and will often exceed 40 hours per week. This is a salaried position.

Benefits:

• Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, and more!
• Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match.
• Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
• Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
• Company Support: Continuous training, safe working environment.

MH Equipment is proud to be an Equal Opportunity Employer