The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.
Reports To: District Manager
Supervises: Co-Manager, Assistant Manager, Key Holder, and Store Associates
Essential Functions
People Development
- Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning.
- Performance Management: Set annual goals, administer performance reviews, and develop all direct reports.
- Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience.
Customer Experience
- Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
- Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions.
- Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom.
Drive Sales & Profitability
- Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
- Strategic Execution: Create and execute strategies to maximize store sales and control expenses.
Operational Effectiveness
- Payroll Management: Meet all payroll expectations.
- Loss Prevention: Control company assets by meeting all loss prevention measures.
- Policy Compliance: Execute and comply with all company policies and procedures.
Additional Responsibilities
- Decision Making: Use sound judgment when making decisions.
- Communication: Maintain excellent communication skills.
- Integrity & Respect: Act with integrity and respect.
- Adaptability: Adapt to changes required by the business.
- Multitasking: Ability to handle multiple tasks simultaneously.
- Additional Duties: Assume and complete other duties as assigned by the supervisor.
Job Requirements
- Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals.
- Proficiency in personal computer use and detailed report analysis.
- High school education or equivalent preferred.
- Ability to perform heavy lifting in excess of 30 pounds.
- Ability to stand for a minimum of eight hours during scheduled shifts.