We are looking for an enthusiastic and customer-focused Lead Customer Service Representative to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, be solution-oriented, and be dedicated to delivering exceptional service while building lasting customer relationships. This position will be responsible for overseeing 3 CSR employees on-site in Alpharetta, GA. Do you think you're the right fit for the position? If so, please apply today!
salary: $20 - $22.5 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Performs other related duties as assigned

The essential functions of this role include:

manual lifting up to 15lbs

Skills

CUSTOMER ORDERS/SALES

Customer Service

Typing Skills

Basic Computer Skills

Call Center Support

Data Entry

Customer support

Communication

Client Service

Customer Relations

Active Listening

Telephone Etiquette

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.