The Scheduling Coordinator keeps the office moving by managing installation activity, providing outstanding customer service, and keeping accurate records. The role requires a high level of organizational skill, a passion for supporting a team of talented installers to get their work done efficiently, and familiarity with online tools. It will suit someone who enjoys helping support a team, interacting with customers, is able to organize multiple workstreams simultaneously, and is passionate about running a tight ship while creating a positive team environment.

Job Responsibilities

Job Management

• Schedule installation activity using online tools including CRM, and in-house software, balancing factors including customer’s desired delivery date, installer skill, and availability, job site requirements, and materials availability
• Ensure the correct film is available for the job by accurately managing inventory, collaborating with other offices, and placing timely orders with suppliers
• Understand site access requirements and organize access equipment like scissor and boom lifts
• With support from the corporate contracts and insurance team, prepare and submit pre-job paperwork including safety and access plans

Customer Service

• Work with the Operations Assistant to ensure that customer phone calls and emails are responded to with a sense of urgency in a friendly and professional manner
• Help update deal information throughout the job lifecycle

Financial Management

• Maintain good quality records using online tools like G-suite
• Support the management of film inventory ensuring job consumption and monthly checks are accurate and timely
• Support the management of company vehicles ensuring regular maintenance is conducted and regularly conducting cleanliness and mileage checks

Teamwork

• Be flexible and seek out opportunities to help other office team members experiencing high volumes of work to maintain a high level of productivity and customer service by stepping into Ops Assistant and Ops Manager duties as required

Qualifications

• Bachelor's Degree in a relevant field or commensurate experience
• Responsive and friendly customer service
• Effective organization of multiple concurrent activities
• Diligence to support the team throughout the job process
• Strong written and verbal communication skills
• Familiarity working with online tools like g-suite
• Knowledge of window film is a plus but training will be provided
• CRM experience is a plus

Benefits & Perks

• Paid Time Off plan for full time employees
• Medical, Dental, Vision, and more *For eligible employees
• 401(k): American Window Film will match 3% of what you contribute
• American Window Film Perks:
• Family & Friends Day - take an extra day off and get $300 to spend time with family and friends.
• People Helping People - take an extra day off to help someone out or contribute to a worthy cause
• Fitness, Health and Wellness allowance - get $250 towards any health and wellness activity
• We not me time - get $300 when you spend time with a co-worker outside of work

*perks subject to terms and conditions and may change at any time

• PAY RANGE: $26 - $30/hour

Our Core Values

• Create Loyal fans - We create an environment that people love
• Authenticity Matters - Trust is built one job at a time
• Be Excellent Together - We support our teammates
• We Embrace Change - How we got her today is not how we will get there tomorrow

American Window Film provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.

American Window Film openly supports every employee’s mental health and encourages disclosure without fear of discrimination. We educate hiring managers on mental health awareness, disability laws and how to conduct inclusive interviews. We evaluate candidates based on their skills and qualifications, not solely on potential mental health concerns. We are able to provide reasonable accommodations for employees with mental health conditions, if needed, to ensure equal participation in the workplace.