The Operations Coordinator role works across all office locations to provide project coordination, travel and logistics support, and stand-in support for offices with absences. Support sales activity by entering and tracking proposals, coordinate and track project activities, and keep projects moving while maintaining outstanding customer service. The role requires a high level of organizational skill, comfort with customer communications (both written and verbal), and expertise with online tools. It will suit someone who enjoys helping support a team, interacting with customers, organizing multiple workstreams simultaneously, and is passionate about running a tight ship while creating a positive team environment.

Job Responsibilities

Project Coordination

• Accurately maintain the status of projects using online tools including CRM, and in-house software to support profitability tools, proposals, project status, and pre-job paperwork including NDAs, COIs, safety, insurance, background checks, and access plans.
• Organize project logistics including access equipment like scissor and boom lifts, and swing stages. Book air travel, accommodation, and vehicles for all interoffice and subcontracted installer travel.
• Manage project inventory including collaborating with other offices, placing timely orders with suppliers, and conducting monthly checks.
• Help to schedule work and confirm site readiness.
• Accurately complete and submit job progress and job completion paperwork, including warranty information, based on customer requirements.
• Create accurate and timely billing, payroll, and commission statements including progress billing for longer jobs.

Office Support

• Support individual office locations onsite and remotely by providing temporary vacation, absence, and overflow cover for the core office responsibilities of the Ops Manager and Assistant role including, inventory, film prep, scheduling, web leads, bid entry, etc.
• Support the operational effort around integrating newly acquired, newly opened, and relocated office locations, including space setup, utilities, inventory, and operations team onboarding.
• Help train new team members and team members new in their roles as Ops Managers and Assistants.
• Support product management efforts by maintaining film-to-glass charts, safety information, and other reference material in an organized way.

Qualifications

• Bachelor's Degree in a relevant field or commensurate experience
• Responsive and friendly customer service
• Effective organization of multiple concurrent activities
• Diligence to support the team throughout the job process
• Strong written and verbal communication skills
• Familiarity working with online tools like g-suite
• Knowledge of window film is a plus but training will be provided
• CRM experience is a plus
• Travel up to 50%
• Ability to lift 50lbs

Benefits & Perks

• Paid Time Off plan for full time employees
• Medical, Dental, Vision, and more *For eligible employees
• 401(k): Solar Art will match 3% of what you contribute
• Solar Art Perks:
• Family & Friends Day - take an extra day off and get $300 to spend time with family and friends.
• People Helping People - take an extra day off to help someone out or contribute to a worthy cause
• Fitness, Health and Wellness allowance - get $250 towards any health and wellness activity
• We not me time - get $300 when you spend time with a co-worker outside of work

*perks subject to terms and conditions and may change at any time

PAY RANGE: $26 - $30/hour

Our Core Values

• Create Loyal fans - We create an environment that people love
• Authenticity Matters - Trust is built one job at a time
• Be Excellent Together - We support our teammates
• We Embrace Change - How we got her today is not how we will get there tomorrow