At January, we work to ensure that borrowers who fall behind on debt are treated with dignity. Owing to outdated processes and bad actors, traditional debt collection is rife with harassment and fraud. Our products tackle this by helping financial institutions modernize collections, giving borrowers simpler and more compassionate ways to get back on track.
We're hiring a Business Operations Associate to maintain and improve our client reporting capabilities and internal team processes. Your work will strengthen January's reporting offerings, client relationships, and January's internal operations. You will collaborate closely with numerous internal stakeholders, such as January's Engineering and Product team members, as well as January's financial institution clients.
Your impact:

• Own new and existing client reporting workflows, optimizing them for efficiency and accuracy. This work will ensure our operations can support rapid growth while remaining confident in our reporting abilities.
• Collaborate with January's product and engineering teams to troubleshoot issues with and improve our internal tools.
• Support January's Contact Center, Client Success, and Client Operations teams in ad hoc troubleshooting, training on tools and data when technical support is needed (e.g., querying the database, interpreting data, investigating reporting)

You may be a fit if you have:

• 2+ years of experience in analytics, finance, or consulting
• Strong SQL is a must. To start, you will spend the majority of time interfacing with our SQL database
• Experience developing and implementing process improvements and/or optimizations
• Excited to tackle the nitty-gritty tasks that come with being at a startup to get the job done

As a New York City-based company, we are dedicated to transparent, fair, and equitable compensation practices that reflect our commitment to fostering an environment where all team members are valued and supported. We encourage individuals from all backgrounds to apply.
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, veteran status, or any other legally protected characteristic.