What will I be doing?

As a Member Marketing Supervisor, you would be responsible for executing your position's responsibilities and driving company success through performing the following tasks to the highest standards:

The Member Marketing Supervisor has direct responsibility for Member Marketing Agents performance, daily production and monthly objectives for the department.

Additional Responsibilities include:

• Provides superior customer service in accordance with Company standards.
• Embraces new team members and coordinates their success within their roles.
• Maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members, and prospects.
• Manages Agents in compliance with all Company and departmental policies and meets established minimum quotas
• Consistently and continuously trains and develops team members to be successful within their roles.
• Prepares and administers disciplinary actions to team members when necessary.
• Acquires and maintains working knowledge of all resorts, Company products, and services as they relate to marketing and the company as a whole.
• Coaches team members on Quality Assurance (QA) reports within the proper and expected amount of time
• Assists in the production of departmental work schedules
• Ensures compliance of timekeeping management
• Maintains accuracy of input on data entry tasks for the team members
• Meets established minimum target quotas per week, and servicing of inbound calls and on-board calls

Why do Team Members like working for us:

• Day 1 Benefit Eligibility
• Driven base pay
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match.
• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
• Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• Daily Pay Option*

*Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor weve received is the continued loyalty of our Owners, Members and Guests. Weve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our companys success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma or equivalent.
• 2-4 years Call Center/Sales experience
• A minimum 1 year of supervisory experience in a call center or sales environment
• Computer proficiency in Microsoft Word, Excel, and Outlook
• Excellent customer service skills
• Strong organizational skills, attention to detail
• Proficient in time management; the ability to organize and prioritize
• Ability to take initiative and effectively adapt to changes
• Able to use sound judgment; work independently, with minimal supervision
• Strong analytical and problem solving skills

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.