Job Title: Customer Service Representative
Location: Oklahoma City, Oklahoma
Industry: Financial Services / Call Center
Pay: $17.00-$18.00/hour
About Our Client:
Our client is a leading provider in the financial industry, offering comprehensive support to customers experiencing financial difficulties. They are dedicated to helping individuals get back on track with their payments and are seeking a driven, compassionate individual to join their team.
Job Description:
As a Customer Service Representative, you will assist customers in evaluating their financial situations and guide them toward assistance programs that can help them address missed payments. This role involves both inbound and outbound calls to ensure clients are connected with the support they need. You will be working in a dynamic, team-oriented call center environment focused on providing outstanding customer service.
Key Responsibilities:

• Handle inbound and outbound calls to provide assistance to customers facing financial hardship.
• Assess each customer's financial status and match them with appropriate assistance programs.
• Provide clear and empathetic communication while explaining available support options.
• Collaborate with team members to achieve departmental goals and ensure customer satisfaction.
• Accurately document customer interactions and maintain updated records.
• Adhere to all relevant regulations and company policies while assisting customers.

Qualifications:

• Strong verbal communication and problem-solving skills.
• Previous experience in customer service or call center roles preferred.
• Ability to assess financial information and provide tailored solutions.
• Comfortable working in a fast-paced, high-volume environment.
• Detail-oriented with strong organizational skills.
• Positive attitude and a passion for helping others.

Additional Details:

• Full-time, ongoing position.
• Must be able to work in a structured call center environment.

Perks:

• Competitive pay based on experience.
• Comprehensive benefits package.
• Opportunity for career growth within the industry.
• Supportive, team-oriented work environment.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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