Provides day-to-day customer operational support (quote preparation, order entry, order maintenance, etc) to ensure customer expectations are exceeded.
Manages inbound and outbound flow of customer communications and collaborates with key departments (operations, engineering, quality, finance, etc) to resolve customer issues.
Conducts open order book reviews and proactively provides customer status reports for orders in process.
Partners closely with finance to resolve invoicing discrepancies that impact accounts receivable.
Utilizes CORE operating system and supports continuous improvement activities to drive improved performance to the business.
$25/hr-$29/hr
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Aerospace industry experience desired
Customer support experience 1-3 years
Highly effective communications and influencing skills
Previous customer service experience recommended
Experience dealing with and effectively communicating with international customers required.
Experience with SAP, Microsoft Office and excellent communication (written and verbal) skills.
Education: BA/BS degree