Insight Global is seeking a candidate for a remote customer service role based in Las Vegas. The ideal candidate will demonstrate the ability to work independently with the utmost professionalism, integrity, and dependability. The candidate must be internet-savvy with a strong technical aptitude for multitasking. This Customer Service Representative (CSR) will have the opportunity to work in various areas depending on their experience. Initially, they will ensure that Standard Operating Procedures (SOPs) are robust and easy to follow, innovate and simplify processes, and monitor and support team members to ensure job tasks are clear and manageable. The candidate must adapt to changes flexibly without the need for constant audits, maintain clarity in job tasks to avoid confusion and reduce the need for audits, follow a script for data input into Salesforce, audit all verifications for red flags, ensure all scheduling cases in their queue are up to date, make sure jobs are getting scheduled, and communicate proactively if there are any issues. There will be a training period before the candidate begins working independently.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Required Skills & Experience
- 1+ years prior Customer Service Experience
- Excellent computer skills: strong familiarity with Microsoft Office and moderate understanding of excel
- Previous experience working with salesforce or a CRM of any kind
- Prior exposure and confidence in working with upper-level management on a regular basis.
- Ability to communicate professionallywith maturity and self-confidence
- Strong ability to multitask
- Familiar with scripted Standard Operating Procedures (SOPs).
- Ability to successfully complete pre-employment assessment and criminal background check
Nice to Have Skills & Experience
- College degree
- 3+ years' experience as a customer service professional (Face to face interaction and/or call center experience preferred)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.