ABOUT ALLCAT CLAIMS SERVICE

Allcat Claims Service is an energetic company that places a high emphasis on learning and personal development by supporting and challenging its people to reach their full potential. As a result, Allcat Claims Service places a premium on customer service, quality, and rapid integration of emerging technology. Most importantly, we pride ourselves on handling claims both professionally and ethically. Our commitment to “Raising the Bar” has allowed us to grow our client and adjuster relationships over the years into something special. The experience of our team and their work ethic is unparalleled in the claims industry.

DESCRIPTION:

This position is in our San Antonio office and leads a team of auto claims service professionals to deliver outstanding customer service and business results.

JOB RESPONSIBILITIES:

Leads their team to achieve goals and objectives by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Maintains staff by recruiting, selecting, orienting, and training employees; manage employee work schedules including assignments, training, vacations, and paid time off, overtime and ensuring coverage for absenteeism.
Contributes to the creation of strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending process improvements.
Appropriately communicates information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
Develops critical skillsets of their team as well as assisting their team with career development goals.
Handles escalations, DOI complaints and claims with attorney representation.
Contributes to business goals, performance metrics, and effectively uses tools & technology.
Supports workload surges and/or catastrophe operations as needed to include working overtime during designated catastrophe events.

MINIMUM REQUIREMENTS:

Bachelor's degree or equivalent work experience.
5+ years auto claims experience
Strong analytical and problem-solving skills.
Strong customer service skills.
Demonstrated knowledge of Microsoft Office products.
Must be a team-oriented individual to work with clients, other team members, and internal partners.
Availability to work after hours and at the weekend as needed.
Excellent verbal and written communication skills.
Must be holding an active adjuster licenses and/or have the ability to obtain global licensing
Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization.
Ability to learn new technologies.

PREFERRED REQUIREMENTS:

Prior experience leading Injury claim professionals.
A minimum of 2 years’ experience handling and managing moderate, severe, and complex injury claims including fatalities and catastrophic injuries
Experience managing complex coverage claims
Multi state claim licenses a plus
CA claim handling a plus
Bachelor’s degree
Prior military service
Prior customer service experience.
Medical, Dental & Vision plans

BENEFITS:
Eligibility to participate in Comprehensive Benefits Package: Medical, Dental and Vision, Paid Time Off and Paid Holidays, in accordance with Company policy.

Job Type: Full-time

Location: San Antonio TX

Salary: $66,000.00 - $85,000.00 per year
Allcat Claims Service

Allcat Claims Service, LP is a total solution provider for all of your insurance claims needs. We can handle all aspects of your claims process, including initial calls received during normal business hours; as well as weekends, after hours and emergency call centers. We can also handle the estimating, closing and issuing of checks for the claim as well as issuing depreciation holdback and indemnity checks. With our real-time electronic reporting and tracking of claims, you will always be able to have the most updated information for your organization to make the most informed decisions. We have the knowledge and the team in place to make your claims department the best that it can be.