Service Manager – Material Processing Equipment (Dealer)

North America – Richmond, VA

ASAP .

Kane Selection Ltd represents one of the largest American Dealerships in Material Processing. This company is internationally recognised as a leading crushing, screening, and trailer provider. Due to its success and expansion, our client is looking for a Service Manager to add to its already successful team.

Product experience is desirable but optional, as full training and an incredibly supportive team will be given. You will be in commutable distance to Richmond, VA. You will have at least 4+ years’ experience in a technical / service management lead role on heavy construction capital equipment.

The ideal candidate must take a "hands-on" approach to managing the service department day-to-day. This role is for someone who thrives from supporting both the internal and external team and their customers. You will be an individual who sees the overall benefits of getting your hands dirty when required (on the tools).

Key accountabilities and Responsibilities:

Build, develop and lead a service department consisting of admin staff and front-line service techs

Working very closely with the parts and machine sales team

Structuring a department to facilitate an enjoyable but safe working environment for your front-line service technicians and admin employees

Supporting external customers on their purchased / rental equipment, resulting in optimal uptime of their assets

Responsible for the successful onboarding of new employees (Service Technicians/admin)

Proactive training for all OEMs

Implementation of telematics software for operations

Management and internal training of all machine set-ups

Management of moving demos away from sales to service

Management of service contracts

Language Skills :

Ability to write routine reports and correspondence

Ability to communicate clearly with employees, external vendors, and management

A strong motivator with excellent communication skills

Fluent in English (both oral and in writing), Spanish is an advantage

Mathematical Skills : ·

Ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions, and decimals