Customer Support Representative

job
  • LanceSoft
Job Summary
Location
Toledo ,OH 43614
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
04 Feb 2025
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Job Description
Customer Support Representative
Hybrid Schedule. Onsite Tuesday, Wednesday and Thursday. Remote Monday and Friday.
9am-6pm or 8am-5pm or 7am-4pm
Interview: In person interview
Pay Rate : $15/hr - $17.50/hr
Job Responsibilities
  • Deliver consistent service to our customers
  • Maximize every opportunity to "sell" to the customer
  • Take proactive actions to meet customer needs and concerns creating win/win solutions
  • Enter orders accurately
  • Develop close relationships with our customers and understand what it takes to ensure their success
  • Develop customer trust by consistently following through on actions and operating with integrity
  • Leverage relationships to obtain outside-in market insights
  • Leverage product training opportunities
Operate in a Waste Free Environment
  • Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment
  • Identify and take action to eliminate non-value added activities within day to day operations
  • Identify opportunities for, develop, maintain and execute Standard Work
  • Understand and promote the use of customer tools and technology

Minimum qualifications:
  • High school degree, Associates or Bachelor's degree preferred
Experience:
  • SAP experience desired
  • Previous experience in an ever-changing, fast-paced customer service environment
  • Previous experience creating solutions in the best interest of the company and the customer

Knowledge, skills & abilities:
  • Fluency in Microsoft Applications (Word, Excel, Outlook)
  • Knowledge of building materials industry preferred
  • Supply Chain knowledge