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Customer Support Representative
LanceSoft
Job Summary
Location
Toledo ,OH 43614
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
04 Feb 2025
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Job Description
Customer Support Representative
Hybrid Schedule. Onsite Tuesday, Wednesday and Thursday. Remote Monday and Friday.
9am-6pm or 8am-5pm or 7am-4pm
Interview: In person interview
Pay Rate : $15/hr - $17.50/hr
Job Responsibilities
Deliver consistent service to our customers
Maximize every opportunity to "sell" to the customer
Take proactive actions to meet customer needs and concerns creating win/win solutions
Enter orders accurately
Develop close relationships with our customers and understand what it takes to ensure their success
Develop customer trust by consistently following through on actions and operating with integrity
Leverage relationships to obtain outside-in market insights
Leverage product training opportunities
Operate in a Waste Free Environment
Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment
Identify and take action to eliminate non-value added activities within day to day operations
Identify opportunities for, develop, maintain and execute Standard Work
Understand and promote the use of customer tools and technology
Minimum qualifications:
High school degree, Associates or Bachelor's degree preferred
Experience:
SAP experience desired
Previous experience in an ever-changing, fast-paced customer service environment
Previous experience creating solutions in the best interest of the company and the customer
Knowledge, skills & abilities:
Fluency in Microsoft Applications (Word, Excel, Outlook)
Knowledge of building materials industry preferred
Supply Chain knowledge
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