Shift: Supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting.
Duration: 10 Months
Pay range: $22.72/hr. - $22.72/hr
Report to worksite/office
What You Will Do:

• As a Customer Support Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting.
• You will execute all administrative tasks relating to the Clients Fire Suppression parts and product and positively interact with customers both verbally and written.
• Part of your day-to-day tasks include:
• Handle customer complaints
• Review and close disputes with collections team.
• Follow up and coordinate internal resolution to customer complaints
• Handle RMAs/credits
• Manage cases in Salesforce.com

What We Look For:

• Problem solving skills
• Proactive mindset
• Agile - work in fast paced environment with quickly changing priorities
• Ability to manage tasks effectively
• Active Listening skills
• CRM experience with Salesforce.com, SAP and JD Edwards
• Attention to detail
• Proficiency with Microsoft Office Suite
• Bilingual skills a plus

Employee Benefits:
At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

• Four options of medical Insurance
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Accident Insurance
• Other Employee Perks

LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.