Description
Aloft Newport on the Levee in Newport, KY, US is seeking a vibrant Front Desk Manager to join our energetic team. Our hotel prides itself on providing a unique and welcoming experience for all guests, and we are looking for a dedicated individual to lead our front desk operations. The ideal candidate will have a passion for hospitality, exceptional organizational skills, and a commitment to delivering top-notch customer service.
Join us in creating memorable stays for our guests and be a part of our dynamic team at Aloft Newport on the Levee. As the Front Desk Manager, you will oversee daily operations, ensure guest satisfaction, and lead a team of dedicated front desk staff. Your role is crucial in creating a positive and welcoming atmosphere for our guests, setting the tone for their stay from check-in to check-out. If you are a hospitality professional who thrives in a fast-paced environment and is passionate about delivering exceptional service, we invite you to join us at Aloft Newport on the Levee.
Responsibilities
•Greet guests with a warm and welcoming attitude upon arrival at the front desk.
•Ensure smooth check-in and check-out processes for all guests, providing assistance and resolving any issues promptly.
•Manage reservations and room assignments efficiently to maximize occupancy and revenue.
•Oversee the front desk staff, providing guidance, training, and support to maintain high standards of customer service.
•Maintain a clean and organized front desk area, including managing supplies and equipment inventory.
Qualifications
•2+ years of experience in hotel front desk operations.
•Strong customer service skills and ability to handle guest inquiries and concerns.
•Proficiency in hotel booking software and Microsoft Office suite.
•Excellent communication and interpersonal skills.
•Ability to multitask and work in a fast-paced environment.