Description
Are you seeking an exciting opportunity in the hospitality sector? Hyatt Place Sharonville Convention Center in Cincinnati, OH is on the lookout for a Front Office Manager to become part of our team. In this role, you will have a key responsibility in ensuring seamless guest experiences through the supervision of daily operations, management of a skilled team, and upholding our top-notch customer service standards. Come be a part of our vibrant setting where your love for hospitality will flourish, and your leadership skills will shine. Advance your career with us at Hyatt Place Sharonville Convention Center.
Responsibilities
•Oversee daily operations of the front office department to ensure smooth and efficient workflow.
•Train, supervise, and support front desk staff to provide exceptional customer service to guests.
•Develop and implement strategies to optimize hotel occupancy and room revenue.
•Maintain accurate records of room inventory, reservations, and guest accounts.
•Collaborate with other departments to coordinate guest services and resolve any issues or complaints in a timely manner.
Qualifications
•2+ years of experience in hotel front office operations.
•Proficiency in Microsoft Office Suite.
•Strong communication and interpersonal skills.
•Ability to lift up to 35 lbs.
•US work authorization.