Associate VP Business Transformation and Clinical Innovation Location: Bethesda, MD, United StatesPosted on: Oct 21, 2021ProfileThe AVP, Business Transformation and Clinical Innovation leads the business transformation strategy and execution plans required to deliver an enhanced portfolio of services for our Military customers, beneficiaries, and providers by assessing potential internal and external partnerships. Working collaboratively with the Humana Military Chief Medical Officer and other Executive Committee leaders, you will design and lead multi-year transformations across various stakeholder (e.g. customer (i.e. DHA/VA), beneficiaries, providers) systems to evolve delivery and operations to support an integrated approach to health.The AVP, Business Transformation and Clinical Innovation is a true business influencer and not an order taker, and requires an in-depth understanding of how organization capabilities interrelate across the Military segment. This leader will oversee and coordinate several 'Opportunity Area' growth teams, tasked with innovative experimentation acting as the conduit for transformation facilitation across various dimensions of Humana Military (e.g. market operations, claims reimbursement, clinical operations, etc.).ResponsibilitiesLeads, organizes, directs, manages and controls program activities and outcomes of agile teams focused on innovative transformation programs and experiments that will deliver efficiencies and benefits to internal and external customers.Leads the development and ongoing refresh of Humana Military's Convener of Care strategy for business transformation.Represents the business point of view on relevant decisions related to technology needed to support operational changes.Drives the development of the implementation framework, playbook, and approach for customer experience and provider transformation.Identifies cross-functional complexities and resolves risks and issues.Assesses end-to-end process performance for customer and provider journeys.Builds and maintains strong internal working relationships at all levels of the organization.Creates governance protocols to document and monitor business processes, rules, requirements, metrics and standard operating procedures.Facilitates and provides improvement recommendations to operating units via innovative experiments and targeted workshops.Processes and synthesizes transformation program outputs into executive-level presentations.Develops and mentors talent across the segment; builds and maintains associate engagement and culture.Areas Of Skill And Expertise Will Include:Growth mindset and proven ability to lead agile/cross-functional teams.Focus on using technology to create organizational efficiencies.Experience with clinical and business innovation.Strong negotiator, communicator and presenter.Experience leading and managing Product Managers, Program Managers and Business Analysts.Required Qualifications:Bachelor's degree in related field.5 years of leadership experience.Understanding of agile concepts and/or Senior Agile Leadership skills.Excellent communication skills.Preferred Qualifications:5-7 years total experience including 3-4 years of experience in management consulting or transformation.Medical health insurance industry knowledge.MBA or Masters degree.Additional Information:25-30% travel required. We will require full COVID vaccination for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve.Scheduled Weekly Hours: 40#J-18808-Ljbffr