Do you like solving real-life problems? Do you have a reputation for developing systems and making things happen? Would you enjoy spearheading initiatives, training field techs on sales, and helping the dispatch team create raving fans from the moment a customer calls in?
PrideStaff Financial is looking to hire a General Manager to join our client's team in Livermore. This team will be responsible for developing sales, service, installation, and dispatch! This is a Direct Hire opportunity!
APPLY NOW or CALL US TODAY: 925-275-0499
As part of your job, you will:

• Develop and relaunch the plumbing division
• Oversee sales including all KPIs, training, and team performance
• Ensure customer satisfaction metrics are met
• Conduct operations & P&L meetings with key managers to increase productivity
• Oversee Revenue & Gross Profit
• Formalize a coaching & training program that's consistent, effective, & measurable
• Set individual goals & KPIs for all staff positions with financial responsibilities
• Build rapport & career opportunities with the team
• Train & advise the team on how to win new referrals and gain repeat business
• Create an annual budget, control expenses, and meet or exceed plans
• Shape company culture by living out core values & mission

Initial projects & success will look like:

• All processes are in place and being followed
• The sales process is implemented and reinforced
• Max Capacity Dispatching Process is implemented and reinforced
• Targets are communicated and executed on
• Employee engagement and positive company culture are maintained
• Full plumbing service relaunched

Education, skills & experience:

• Bachelor's degree in business or related field OR 2+ years of similar experience required
• 2+ years' experience in General Management in plumbing home services required
• Demonstrated experience with Service Titan software or similar project management software a plus
• Intermediate proficiency in Microsoft Word, Excel, and Google Suite a plus
• High school diploma or GED required
• Experience working in a fast-paced environment and being able to adapt quickly to changes daily a plus

Directly from the client:
We're fast, friendly, plumbing pros who fix (or prevent) plumbing problems for Tri-Valley & South Bay homeowners. All customers deserve high-quality service and top-rated products. That's what we deliver. We come to the rescue for over 5,000 plumbing issues every year. We get it done with a team of 14: 6 in the office and 8 in the field/warehouse. The future of the company and our employees is strong!
What's important to us:
Family time! We pride ourselves on work-life balance and giving you the flexibility to spend more time with the family. We also work hard to create a healthy atmosphere at work. We don't want you to be worn out when you leave. Yes, you spend the day working hard to solve problems, support your co-workers, and make customers happy, but your work doesn't take the best out of you. There's enough "you" left at the end of a work day that you can go home and have energy for the people and things you care about.
Professional and personal growth for all employees. Training is emphasized and personal development is always a priority - including for the leadership team. We want everyone to have the relationship skills needed to be successful on the job (and that you can use to strengthen your relationship with friends and family).
Being drama-free, high-performing, and generous. We know what it's like to work hard at a job but not be appreciated or supported. We've had jobs where we had to deal with toxic bosses, crushing to-do lists, rude customers... Nope. That's not what it's like at our company. We've built the company that we want to work for: growing, performance-driven, and supportive. What is the compensation:
This position is salary, with a starting base pay range of $120,000-$200,000 , with additional bonus opportunities. Primary work hours are Monday-Friday, from 7:45 am-5 p.m. with a 30-minute lunch. A more detailed description will be provided if you are called for an interview.
Benefits Include:
Full Health Coverage, Dental & Vision Insurance for employees & their dependents, 401K with company match, PTO and 7 Paid Holidays, and an Employee Care Program with 24/7 access to Marketplace Chaplains, Counseling, and Chiropractic benefits.
Compensation / Pay Rate (Up to): $12,000.00 - $20,000.00 Per Year