Sporting JAX LLC is seeking a qualified Manager of Ticket Sales responsible for recruiting, training, and developing the Membership Sales team. Our ideal Manager has in-depth knowledge of sport membership packages, their benefit offerings, and the implementation of a year-round sales campaign. The Manager of Ticket Sales will be well versed in business-to-business sales, business-to-consumer sales, and staff development. This role demands a leader with a sharp mind and the ability to coach, advise, motivate, and grow a team to create and maintain a high-performance environment.
The Manager of Ticket Sales role for our club will be a support to our Director. As a Manager of Ticket Sales you will have your own sales goal to remain in touch with those who you help manage. In addition to a personal sales goal for both new and renewal business, you will assist with training, reporting and growing our reps to be the best they can be at their roles.
DUTIES & RESPONSIBILITIES:
•Recruits, trains, leads, and develops the membership sales team including, but not limited to hiring, monitoring, supervising, managing, coaching, mentoring, and evaluating staff on a continuous basis.
•Develops strategies, procedures, and processes for membership sales team based on best practices, protocols, reporting, tracking, events, and other applicable guidelines for training, accountability, and consistency purposes.
•Implements and manages new touchpoint campaigns with various internal stakeholders including marketing, digital, creative, and analytics.
•Oversees the membership sales team to ensure goals and standards are met by holding regular check-ins with the team to set objectives and report progress to Director.
•Meet and/or achieve personal sales targets for both new and renewal business on a per year basis
•Other duties as assigned.
QUALIFICATION REQUIREMENTS:
•Bachelor's Degree - Required
•Minimum three (3) years of ticket experience within the sports industry
•One (1) year of ticketing leadership experience within the sports industry - Preferred
•Proficiency in Microsoft Office, Excel, Word, Power Point, and other computer skills - Required
•Ticketing system experience, SeatGeek - Preferred
•CRM experience, HubSpot - Preferred
SKILLS, ABILITIES & OTHER ATTRIBUTES:
•Excellent verbal and written communication skills
•Strong teaching, motivating, and development skills
•Ability to work under pressure, meet deadlines, and multi-task
•Strong leadership skills, focused on communication and accountability
•Team player; ability to work across divisions
•Acts with high levels of integrity and professionalism, with the ability to exercise discretion and good judgement
•Comfortable within a high-paced, competitive environment
•Excellent analytical skills, with great attention to detail
•Ability to work long, irregular hours and weekends as dictated by event schedules and project timetables
•Ability to meet challenging sales objectives in a high profile, competitive marketplace
•Ability to drive results in maximizing revenue objectives
MATCH DAY RESPONSIBILITIES
•Oversee membership sales team
•Manage suites and related areas as needed
•Assist with client and fan entertainment as needed
•Assist with promotional execution as needed
•Assist other departments as needed
•Other responsibilities as assigned
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:
- Are you based within a daily travel/commute to our Jacksonville, Florida offices or would be willing to relocate to the Northeast Florida region?
- What are your salary expectations for this role?