Compensation:
$17.62 - $22.03
Compensation Type:
Hourly
Employment Type:
Regular
Scheduled Weekly Hours:
40
Grade:
NE06
Department:
Admissions
Position Summary
Provides customer service, technical and administrative support, and general office management for the Continuing Education and Workforce Development Department. Prepares Reports MS office using a SIS, Business Information System, Customer Relations Management System (CRM). Assist with department print marketing material. Schedules classrooms for department programming. Represents the Continuing Education and Workforce Development department at recruiting and outreach events. Must be committed to serving a diverse college community. Actively participates in and contributes to continuous quality improvement.
This role will be required to work on-site at Santa Fe Community College.
Duties & Responsibilities

• Assists customers, in person or over the telephone, including students, faculty, and staff with admission and registration.
• Provides general college information and assistance.
• Uses individual judgment to assist the SFCC population and resolve issues.
• Troubleshoots and resolves customer related concerns and issues.
• Works with customers to assist and resolve problems as they occur. Refers to supervisor as appropriate.
• Delivers accurate information about current courses and products in the Continuing Education schedule in order to answer student questions and guide students in selecting courses that meet their stated needs.
• Maintains effective relationships with other departments on campus, including Welcome and Advising, Cashier, Office of Information Technology and Security in order to efficiently deliver customer service to students regarding ID numbers, registrations, payments, refunds and technology needs, and to make sure classrooms are open and ready for class delivery.
• Anticipates prospective and current students' needs in order to more effectively provide options and referrals, including vocabulary and definition of terms prior to referral.
• Provides daily oral and written communication with students to confirm classes, send lists of class supplies needed, and inform students about locations of classes including giving directions.
• Participates a business information system relating to registration that includes a
• collaborative team that crosses departments including Enrollment, Cashiers, Office of Information Technology, etc.
• Provides technical assistance to end-users in the utilization of the online enrollment system; provides other assistance as appropriate.
• Processes and updates student information; complies with FERPA in ensuring confidentiality.
• Operates a Student Information System
• Stays current with specialized regulations including FERPA policies in order to provide appropriate assistance to prospective and current students.
• Articulates and delivers customer service.
• Completes follow-up activities until the customer feels their needs have been met.
• Prepares a variety of correspondence, documents and reports; enters data into databases; maintains office files, electronic.
• Maintains and updates handbooks, forms, publications and policy/procedure documents as directed by supervisor.
• Provides information on registration rates, fees, and payment deadlines as well as initial information on Employee Educational benefits to assist SFCC employees and their family members.
• Tracks trends and recurring issues for the Continuing Education Department by listening to customers and observing their registration or cancellation patterns.
• Maintains waiting lists for classes filled to capacity and advises Director and staff about when a new section should be offered or if problems have surfaced with any aspect of delivering classes to students.
• Suggest solutions to customer problems.
• Delivers Continuing Education instructor services including answering questions about levels of enrollment, running and sharing rosters, preparing class packet materials with liability release forms, general instructional materials, class signage, instructor evaluations, and other classroom materials.
• Prepares classrooms for students and instructors by ensuring projectors are available, classroom temperature is adjusted as necessary and arranging physical environment as instructor requires.
• Attends employee training sessions and keeps current with policies, rules and regulations related to duties.
• Ensures liability forms are distributed, collected with student information and maintained securely in files after the class is completed.
• Performs related duties as assigned.
• Serves on assigned committees and panels as needed.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and practices.
• Knowledge of modern office practices and procedures. Knowledge of registration and payment requirements.
• Knowledge of college policies and procedures.
• Knowledge of computers and job-related software programs. Knowledge of the use of a variety of office equipment.
• Knowledge of planning and scheduling techniques.
• Knowledge of Microsoft Suite word processing, spreadsheet, database and calendar software. Knowledge of file management principles.
• Knowledge of multi-line phone system operation.
• Skill in interpersonal relations and in dealing with the public. Skill in decision making and problem solving.
• Skills compiling and preparing reports. Skill in oral and written communication. Ability to provide quality customer service.
• Ability to make administrative and procedural decisions and judgments. Ability to work in multiple student service areas with operational expertise. Ability to organize resources and establish priorities.
• Ability to work independently and as a team member. Ability to maintain a high degree of accuracy.
• Ability to maintain confidentiality and to recognize situations in which confidentiality is required.
• Ability to work with a diverse population.

Minimum Qualifications:

• High School Diploma or Equivalent
• Nine (9) months' experience in Continuing Education, Enrollment, Customer Service, or other related experience.

Preferred Qualifications:

• None

Physical Demands and Working Conditions:

• Sitting for extended periods of time.
• Repetitive hand motions and prolonged use of computer.
• May be required to lift up to 20 pounds.
• Work is normally performed in a typical interior/ office work environment.

Work Hours:

• 8:00 a.m. - 5:00 p.m., Monday through Friday.

Instructions to Applicants: Please add the following documents to your application in the "Resume Drop Box" section of your application.

• Resume

Additional Comments to Applicants:
Applications are disqualified in the first level of review if they do not meet all Minimum Qualifications listed in this job posting. (Years of experience are calculated based upon numbers of hours worked per week. Example: 2 years of experience working 20 hours per week equals 1 year of experience.) Relevant experience pertains to Minimum Qualifications, Job Summary/Basic Function, and Preferred Qualifications/Knowledge, Skills and Abilities described in this job posting. ASSUMPTIONS ARE NOT MADE at any level of SFCC's Hiring Process if information presented in the application material does not clearly address the Minimum Qualifications, Job Summary/Basic Function, and Preferred Qualifications/Knowledge, Skills and Abilities. Number of pages of application material will not negatively/positively affect your application, however, LACK OF DETAIL may.
Diversity Statement:
As Santa Fe Community College (SFCC) neighbors ancient Pueblo lands, and is a Sanctuary campus in a Sanctuary city, SFCC is committed to attracting and retaining highly qualified and richly diverse faculty and staff. Our students need a community to teach and support them and that represents their diversity. SFCC strives to make our campus a place of safety, inclusion and equity where all individuals from all diverse backgrounds feel welcomed, nurtured and valued. At the heart of SFCC's mission - Empower Students, Strengthen Community. Empoderar a los Estudiantes, Fortalecer a la Comunidad - is a commitment and promise that higher education and opportunity should be open to everyone in our community and to fostering a climate where students can be who they want to be. A place where all within our community belong. A place where you are seen, a place where you are valued, a place where you are respected, a place where you are appreciated. Come join our community!
EEO Statement:
As an EEO employer, Santa Fe Community College will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Santa Fe Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.
ADA Statement:
The SFCC is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), SFCC will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
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