Report to: Restaurant Manager, Sales & Events Director, Assistant General Manager, and General Manager  FLSA Status: Non-Exempt  Schedule: Based on Business Needs  Essential Function:  Responsible for guiding the guest through the dining experience and contributing to the team and operation's overall success Provide each guest with a friendly welcome and farewell to ensure a positive and memorable visit Ensure communications with managers to ensure guest satisfaction Comprehensive knowledge of our reservation platform Reports to work on time and as scheduled Communicates any problems, challenges, complaints, or service difficulties, in a timely manner, to the manager on duty or beverage manager Responsible for the proper use and maintenance of all associated equipment Follows company guidelines regarding uniforms and personal hygiene Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor Be knowledgeable of restaurant policies Executes relay duties to ensure seamless communication and operations within the restaurant. Manages new bookings, including amendments and cancellations, in accordance with customer requests. Performs other job related roles as needed Establishes and maintains consistent professional relations with all guests and customers. Ensures all guests receive a positive and professional impression of the restaurant. Provides a speedy, efficient, and professional level of service always. Is responsive to any guests request.  Ensures that all customers receive the best possible service and care (refer to service standard).   Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Education and/or Experience: A minimum of 1 year of experience in a restaurant Be able to learn our menu, including food, beverage, and wine; maintain a working knowledge of all changes provided by management.  Language Skills: Ability to read, speak and interpret documents in clear English. Must be able to communicate clearly with managers, kitchen and dining room personnel, and guests.  Physical Ability: Specific vision abilities that this job may require include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.  Competencies: Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Leadership Skills Exhibits excellent critical thinking and decision-making skills; Displays ability to have a highly motivated and energetic personality; Displays ability to take the initiative and exhibit flexibility. Customer Service Skills Shows excellent guest service skills; Deals effectively with all business contacts; Always maintains a professional appearance and demeanor. Oral Communication - Ability to read, speak and interpret documents in clear English. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans; Handles the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Department Responsibilities Arrives punctually for scheduled shifts, adhering to company attendance policy Demonstrates proper care and respect for company property Maintains all food and beverage passing areas free and clear of debris Attend pre-shift meetings and training sessions to stay informed about menu items, specials, and service protocols Adheres to cleaning checklists and fulfills duties as assigned diligently Consistently maintaining compliance of restaurant safety policies and procedures Promptly notifying managers of any customer complaints, comments, or issues Remains actively engaged and present in the restaurant operations during service hours Possesses comprehensive knowledge of the food and beverage menu Communicates issues or suggestions to the management team for resolution and improvement Adapts professionally and contributes to teamwork to enhance customer experience Clears tables and removes dishes promptly after customer departure or as needed Assists with taking used dishes to the designated cleaning area in the kitchen, if needed Resets tables promptly for the next customer party upon departure, if needed Maintains focus and remains on-task throughout the shift Performs sweeping and mopping of floors, addressing spills or breakages promptly and effectively Knowledge of food safety and sanitation practices preferred 
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