Customer Service Representative-Program Assistant

job
  • State of South Carolina
Job Summary
Location
Greenville ,SC 29610
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
04 Feb 2025
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Job Description
Salary: $36,500.00 - $39,000.00 Annually
Location : Spartanburg County, SC
Job Type: FTE - Full-Time
Job Number: 61006825/172158
Agency: SCDPH-PH Region-Upstate
Opening Date: 01/28/2025
Closing Date: 2/9/2025 11:59 PM Eastern
Residency Requirement: No
Class Code:: AH30
Position Number:: 61006825
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Band: Band 4
Hiring Range - Min.: $36,500.00
Hiring Range - Max.: $39,000.00
Opening Date: 11/13/2024
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: Please complete the state application to include all current and previous work history and education. A resume may be uploaded for review but will NOT be used to determine if an applicant has met the qualifications for the position or substitute for completing any section of the application. Supplemental questions are considered part of the application and must be completed. The quality of the application presented (completeness and accuracy as well as grammar and spelling) will be considered prior to the offer of an interview. A criminal records check will be conducted prior to an offer of employment.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
Careers at DPH: Work that makes a difference!
Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity
THIS IS A REPOST. PREVIOUS APPLICANTS DO NOT NEED TO REAPPLY
JOB RESPONSIBILITIES:
Under Supervision of the Spartanburg Vital Records Supervisor;
  • Assist customers in the completion of applications for certified copies of vital events.
  • Following established policies, screens applications for necessary information and entitlement to documents; issues certified copies of vital records; advises when discrepancies are apparent onoriginal documents or when no record is found;
  • Enters data from application into electronic vital records system.
  • Follows established policies regarding security paper and collection and receipting of fees.
  • Reconciles anydiscrepancies to ensure strict accountability for audit purposes;
  • Following established policies initiate amendments by affidavits of correction, paternity acknowledgments, legitimations, and court orders; initiates the establishment of delayed certificates;
  • Assists in a variety of assigned clerical and office maintenance dutiesincluding but not limited to filing, organizing, occasional cleaning, etc.

Minimum and Additional Requirements
State Minimum Requirements: A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience.
Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.
Agency Additional Requirements: Three (3) years of face to face customer service, Two (2) years of cashiering or banking experience. Ability to type at a corrected rate of 40 wpm (testing test required).
Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.
Preferred Qualifications
Bilingual in Spanish, Associate's or bachelor's degree, and/or Six (6) years of responsible clerical experience.
Additional Comments
DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.
SC DPH is an equal employment opportunity/affirmative action employing agency. We are committed to a diverse workforce. SC DPH does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.
Applicants needing an accommodation for medical reasons or a sincerely held religious belief may submit a request for an accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.
The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes:
•Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
•15 days annual (vacation) leave per year
•15 days sick leave per year
•13 paid holidays
•Paid Parental Leave
•State Retirement Plan and Deferred Compensation Programs
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
Do you have a valid driver's license and reliable transportation, in the event a state automobile is not available?
  • Yes
  • No

02
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. I have read and acknowledge the above statement.
  • Yes
  • No

03
Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring. I have read and acknowledge the above statement.
  • Yes
  • No

04
If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a ten (10) year driving record. I have read and acknowledge the above statement.
  • Yes
  • No

05
How did you hear about this position?
  • State NeoGov Website
  • LinkedIn, Twitter, Facebook
  • Employee Referral/Agency Recruiter
  • College Job Board
  • External Job Board (SC Works, Indeed, Association)
  • Job Fair
  • Other

06
DPH employees are required to participate in disaster preparedness during hazardous weather or declaration of an emergency. This involves being subject to duty and or call on a 24-hour basis. Will you be able to meet this requirement?
  • Yes
  • No

07
All new employees who are healthcare providers will be required to provide documentation of immunity or be immunized against measles, mumps, rubella, pertussis, varicella, Hepatitis B prior to beginning employment. Are you willing to receive these vaccines or provide documentation of immunity?
  • Yes
  • No

08
Can you type at a correct rate of 40 wpm?
  • Yes
  • No

09
Do you have a high school diploma?
  • Yes
  • No

10
Do you have an associate or bachelor's degree?
  • Yes
  • No

11
Are you Bilingual in Spanish and English?
  • Yes
  • No

12
What is your experience working with confidential information/records?
13
DHEC prohibits discrimination in the delivery of agency services. DHEC does not discriminate on the basis of age (40 or older), disability, veteran status, race, color, sex, pregnancy, religion, national origin, gender, gender identity, sexual orientation or genetic information. This position is responsible for processing and handling vital records for sex/gender changes and same-sex marriages. Do you understand this is a requirement of the position?
  • Yes
  • No

Required Question
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