Associate VP Omni-Channel Experience & Platform Orchestration Location:Houston, TX, United StatesPosted on:Apr 11, 2023Profile:Humana is a $90 billion (Fortune 40) market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. As a company focused on the health and well-being of the people we serve, Humana is committed to advancing the employment experience and vitality of the associate community. We are seeking an accomplished leader to join our team in the newly-created role of Associate Vice President, Omni-Channel Experience & Platform Orchestration.In this role, you will oversee a product group that focuses on creating a single source of member truth by bringing in transactional and interaction information for cross-channel engagement. This position requires a leader who has a strong understanding of data architecture, technology platforms, and a passion for customer experience. The AVP will report directly to the Vice President, Retail Digital Transformation and will lead a team of 10-12 associates with four direct reports.Responsibilities:Set vision for customer journey orchestration and personalization.Design and activate the Customer 360 Platform for transactional and health insights.Prioritize high value customer experiences by translating experience needs to integrated data platform capabilities.Manage strategic partnerships, including vendor choice and alignment to technology strategy.Ensure opportunities to optimize the use of the platform ecosystem are identified.Recruit, hire, develop, and lead a high-performing team to set vision and manage success of solutions.Key Candidate Qualifications:Extensive professional experience (typically 10 years) in product management, platforms, strategic planning, and data management.Strong understanding of customer data management, MDM, data architecture, and cloud-based data platforms.Strong stakeholder management expertise and ability to build platforms focused on business results.MBA, MS in Computer Sciences/Data Engineering, or BS in a Technology field with 15 years of experience.Experience leading data-driven customer journey visualization, personalization, segmentation, and marketing use cases.Strong analytic, organization, and problem-solving skills.Excellent oral and written communications skills.Current or recent experience in a large, highly matrixed company (i.e., Fortune 250) is preferred.Work experience in a health care and/or insurance industry is desirable.Scheduled Weekly Hours:40Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion.#J-18808-Ljbffr