Associate VP Omni-Channel Experience & Platform Orchestration Location: Seattle, WA, United StatesPosted on: Apr 11, 2023Profile:Humana is a $90 billion (Fortune 40) market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. As a company focused on the health and well-being of the people we serve, Humana is committed to advancing the employment experience and vitality of the associate community. Through offerings anchored in a whole-person view of human well-being, Humana embraces a focus on stimulating positive individual and population changes while nurturing a sense of security, enabling people to live life fully and be their most productive.Against that backdrop, we are seeking an accomplished leader to join our team in the newly-created role of Associate Vice President, Omni-Channel Experience & Platform Orchestration. Connected customer experiences across every channel and touchpoint gives a company a competitive edge in the marketplace with respect to customer engagement and creates high ROI process efficiencies. In order to achieve that, it is important to fuse customer experience with technology platforms and transactional, interaction, and contextual data that is centered on the customer.ResponsibilitiesSet vision for customer journey orchestration and personalization.Design and activation of the Customer 360 Platform for transactional and health insights.Prioritize high value customer experiences by translating experience needs to integrated data platform capabilities in well-defined platform roadmaps.Bring focus and prioritization to core platforms features across Digital platform, CRM marketing, sales and service platforms, Contact Center and interactions platforms, and other core system of records.Manage strategic partnerships, including the choice of vendors and alignment to technology strategy of internal platforms.Ensure that opportunities to optimize the use of the platform ecosystem are identified that will generate most value to Humana.Recruit, hire, develop, and lead a high-performing team of Directors, Principals and Product Managers to set vision, solution and platform roadmaps and manage success of solutions with regard to OKRs and business strategy.Key Candidate QualificationsExtensive professional experience (typically 10 years) in product management, platforms, strategic planning and data management.Strong understanding of customer data management, MDM, data architecture, and cloud-based data platforms and technologies.Strong stakeholder management expertise and abilities in using technology to build platforms focused on business results.MBA, or MS in Computer Sciences/Data Engineering or BS in a Technology field and 15 years of experience.Experience leading data-driven customer journey visualization, personalization, segmentation, and marketing use cases.Demonstrated success leading large scale projects/programs and technology-based solutions.Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with senior and executive level audiences.Current or recent experience in a large, highly matrixed company (i.e., Fortune 250).Work experience in a health care and/or insurance industry is desirable.Scheduled Weekly Hours: 40Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services.#J-18808-Ljbffr