Job Description ESSENTIAL JOB FUNCTIONS:
- Collects and counts revenue from various drop sources per MIC and departmental guidelines.
- Counts, sorts, and organizes all currency, coins, coupons, chips, and paperwork from the drop containers.
- Retrieves drop boxes from the storage area and appropriately stores all boxes and carts.
- Loads currency counters, utilizes the counter interface, and collects, sorts, and reconciles counted funds.
- Straps and hand-stamps money bundles.
- Totals all cash, coins, chips, coupons, and other monies, and reconciling documents by shift and by day/date.
- Enters count information into various PC-based applications. Printing, signing all reconciling documents, and verifying their accuracy.
- Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor.
- When a slot machine is being played at the time of bill validator drop, use excellent guest service skills to ensure the guest's satisfaction.
- Accounts for all Count Room keys and ensures compliance with MIC requirements.
- Sorts, counts, rolls coins, and delivers to the Cashier department.
- Collects and weighs tokens from arcade machines. Returns counted tokens to arcade change machines.
- Collects and counts currency from arcade change machines and takes meter readings.
- Completes all paperwork accurately and delivers it to the appropriate department promptly, including scanning of all relevant documentation.
- Responsible for the loading of coins/currency and count of dropped funds for all the casino floor ticket redemption kiosks.
- Communicate with other departments and the Gaming Control Board to coordinate drop and count schedules.
- Communicates currency counter maintenance requests to vendor technicians and IT service requests.
- Utilizes a pager to answer service requests from other departments as well as initiate and respond to internal communications with other Count Room employees.
- Maintains the Count Room in a clean and orderly fashion.
- Monitors supply levels and requests supply orders
- Follows safety and security guidelines and adheres to department procedures.
EDUCATION and EXPERIENCE:
- Must be 21 years of age or older.
- High School Diploma required. Any combination of education, training, or experience provides the required knowledge, skills, and abilities.
- Minimum of 1-2 years related experience required.
- Ability to communicate with all levels of management in a clear, friendly, and confident manner.
- Must get along with fellow team members and work as a team.
- Must present a well-groomed appearance.
- Must be self-motivated and be able to handle more than one function at a time by being well organized.
- Must be able to read, write, speak, and understand English.
- Good mathematical and clerical aptitude for accurate record-keeping.
- Excellent customer service skills are a must.
- Ability to obtain/renew all government-required licenses or certifications, specifically a Virginia Lottery Gaming Permit License
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
- Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products.
- Good manual dexterity to accurately handle cash, tickets, and racks of gaming chips.
- Ability to stand for long periods and pull, lift, and carry objects up to 40 lbs.
- Push and pull heavy carts up to 50 lbs.
- Comfortable working with a team in a small locked and secure room.
- Must be able to work in a highly populated fast-paced environment.
- Must be able to work in an environment with bright lights, loud music, and varied temperatures.
- Be aware that surveillance cameras monitor the premises recording activity throughout the property on a 24-hour, 7 days per week basis.