About the job Customer Service Rep
Customer Service Rep needs 2+ years of experience
Customer Service Rep requires:
- Availability to work from 12:30pm until midnight M-F and 10:30am 7pm on Saturdays.
- 12:30pm start time and 3:30pm start time. The training 12:30pm until 9pm
- REMOTE LOCAL CANDIDATES , Mason, OH
Customer Service Rep duties:
- The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives
- Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
- Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
- Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations.
- Uses courteous and professional language.
- Works effectively in a team environment
- Creates a win-win resolution to problems.