Customer Support Assistant Department: Vibes And Verbs
Employment Type: Full Time
Location: Los Angeles, CA
Compensation: $44,000 - $50,000 / year
Description We are seeking a motivated
Customer Support Assistant to join our dynamic team. The ideal candidate will be responsible for delivering exceptional customer service, resolving inquiries efficiently, and contributing to our mission of providing unparalleled support.
Key Responsibilities - Respond promptly to customer inquiries via email, phone, and in-person.
- Identify and resolve customer issues with professionalism and efficiency.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with internal teams to enhance customer satisfaction.
- Assist in improving support procedures and policies for greater effectiveness.
Skills, Knowledge and Expertise - Strong interpersonal and communication skills.
- Proven ability to handle multiple tasks and prioritize effectively.
- Excellent problem-solving and conflict resolution abilities.
- Proficiency in Microsoft Office and CRM tools is a plus.
- Previous experience in customer service or a related role preferred.
Benefits - Competitive salary.
- Opportunities for career growth and professional development.
- Comprehensive training programs.
- Supportive and inclusive work environment.
- Paid time off and health benefits.