Customer Support Assistant
Department: Linked Light Pulse
Employment Type: Full Time
Location: Chicago, IL
Compensation: $48,000 - $52,000 / year
Description
Job Description:
We are looking for a detail-oriented and proactive Customer Support Assistant to join our dynamic team in Chicago, IL. The ideal candidate will provide exceptional customer service, manage inquiries, and resolve issues while ensuring a positive experience for our clients. You will work closely with the customer support team to maintain high levels of satisfaction and improve our service offerings.
Key Responsibilities
Responsibilities:

• Provide prompt and professional assistance to customers through phone, email, and chat channels.
• Assist customers with product-related questions, troubleshooting, and inquiries.
• Process orders, returns, and exchanges, ensuring timely and accurate completion.
• Maintain accurate records of customer interactions, transactions, and issues.
• Escalate complex issues to senior team members as needed.
• Collaborate with other departments to ensure efficient problem resolution.
• Identify and provide feedback on common customer concerns to improve service quality.

Skills, Knowledge and Expertise
Skills & Qualifications:

• Excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Customer-focused with a passion for helping others.
• Detail-oriented with strong organizational skills.
• Proficiency in using customer support software and Microsoft Office Suite.
• Previous experience in customer service or support is preferred.

Benefits
Benefits:

• Competitive salary between $48,000 and $52,000 per year.
• Opportunities for professional growth and advancement within the company.
• Comprehensive training to help you succeed in your role.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• A supportive and collaborative work environment.