About Alice Restaurant:
Alice Restaurant is a vibrant, high-energy restaurant dedicated to offering an unforgettable dining experience. Our team is passionate about creating memorable moments for our guests through exceptional service, fresh ingredients, and a welcoming atmosphere. We believe in providing a supportive work environment where everyone can thrive and grow.
Position Overview: We are looking for a dedicated, experienced, and confident Captain to join our team. As the Captain, you will be responsible for leading a team of servers, ensuring exceptional service delivery, and maintaining a smooth and organized dining experience for all guests. You will be the go-to person for any service-related needs and will work closely with the management and kitchen staff to ensure the highest standards are met.
If you’re a natural leader with a deep understanding of hospitality, have exceptional communication skills, and thrive in a fast-paced environment, we’d love to have you on board!
Key Responsibilities: - Leadership & Supervision: Lead, mentor, and support a team of servers, ensuring high levels of performance and customer service.
- Guest Experience: Oversee the dining room to ensure guests are satisfied, stepping in to resolve any issues or complaints promptly and professionally.
- Service Coordination: Collaborate with kitchen staff and servers to ensure the smooth flow of service, including the timely delivery of food and beverages.
- Order Management: Ensure all guest orders are accurately taken and transmitted to the kitchen, and that the correct items are delivered in a timely manner.
- Training & Development: Assist in training new servers, providing guidance on restaurant standards, service techniques, and menu knowledge.
- Quality Control: Check food and beverage presentation, ensuring every plate meets the restaurant’s quality standards before it is served.
- Problem Solving: Address and resolve service issues or guest concerns with a positive, solutions-focused approach, ensuring the best possible guest experience.
- Efficiency: Maintain an organized, clean, and efficient dining area, ensuring all tables are properly set and stocked.
- Communication: Effectively communicate with the management team, kitchen staff, and front-of-house personnel to ensure smooth operations.
- Lead by Example: Be a role model for exemplary service, professionalism, and teamwork. Lead by example in maintaining a positive, energetic, and professional attitude.
Qualifications: - Experience: Minimum of 2-3 years of experience in a fine-dining or fast-paced restaurant environment, with at least 1 year in a leadership role (server lead, head waiter, etc.).
- Leadership: Strong leadership and team management skills with the ability to motivate and guide a team of servers.
- Communication: Excellent verbal and interpersonal communication skills.
- Customer Service: Outstanding customer service skills and a passion for hospitality.
- Problem-Solving: Ability to think on your feet and resolve issues quickly and effectively.
- Organization: Strong organizational and multitasking abilities, with attention to detail.
- Adaptability: Ability to work well under pressure and adapt to changing situations in a fast-paced environment.
- Knowledge: Comprehensive knowledge of food, beverages, and service standards; previous experience with POS systems is a plus.
- Physical Requirements: Ability to stand and walk for long periods and lift up to 25 lbs. as necessary.
- Schedule Flexibility: Availability to work nights, weekends, and holidays.
Perks and Benefits: - Competitive pay, including tips.
- Opportunities for career growth and advancement within the company.
- Employee discounts on food and beverages.
- A dynamic, supportive work environment with a focus on teamwork.
- Flexible scheduling to help balance your personal life and work.
- Ongoing training and development to support your career.
- Recognition and rewards for exceptional performance.
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