Role : Senior / Lead Business Analyst

Level : Mid - Senior

Location : San Antonio, TX / Atlanta, Georgia / Chicago, IL

We are seeking an experienced Guidewire ClaimCenter Business Analyst to join our dynamic team. As a Business Analyst, you will collaborate with both business stakeholders and technical teams to ensure the effective implementation and optimization of Guidewire ClaimCenter solutions. You will play a key role in gathering requirements, analyzing business processes, and supporting the overall Claims Center system lifecycle.

Key Responsibilities:

• Requirements Gathering: Collaborate with business stakeholders to understand the business needs and translate them into clear, detailed, and actionable requirements for Guidewire ClaimCenter.
• Business Process Mapping: Analyze current claims processing workflows and identify opportunities for process improvements within the Guidewire ClaimCenter platform.
• Configuration and Customization Support: Work closely with technical teams to configure, customize, and implement solutions within Guidewire ClaimCenter.
• System Integration: Support the integration of Guidewire ClaimCenter with other business systems and applications.
• Testing and Quality Assurance: Develop test plans, test cases, and coordinate user acceptance testing (UAT) to ensure the solution meets business requirements and is free of defects.
• User Training and Support: Develop and deliver user training materials, and provide ongoing support to users post-implementation.
• Documentation: Maintain detailed documentation of the business requirements, functional specifications, test cases, and system configurations.
• Stakeholder Communication: Effectively communicate with both technical and non-technical stakeholders to ensure smooth project execution and timely issue resolution.

Required Skills & Qualifications:

• Experience: Minimum of 8-14 years working as a business analyst, with at least 4 years of experience in Guidewire ClaimCenter or similar claims management platforms.
• Knowledge: In-depth understanding of insurance industry processes, particularly claims management.
• Guidewire ClaimCenter Expertise: Familiarity with Guidewire ClaimCenter features, configuration, and implementation.
• Business Analysis Skills: Strong skills in business process analysis, requirement gathering, and documentation.
• Technical Proficiency: Experience with SQL, data analysis, and working with developers to implement solutions.
• Problem-Solving: Strong analytical and problem-solving abilities to drive the successful implementation and optimization of Guidewire ClaimCenter.
• Communication Skills: Excellent verbal and written communication skills to engage effectively with both technical and business stakeholders.

Preferred Qualifications:

• Certifications: Guidewire Certifications (e.g., Guidewire ClaimCenter Business Analyst Certification).
• Agile Methodology: Experience with Agile and Scrum methodologies.
• Insurance Industry Experience: Prior experience in the insurance domain, especially claims management.

Pay range and compensation package : Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

Equal Opportunity Statement : Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

Disclaimer : Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Click the following link for more information on your rights as an Applicant

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.