Job Description:
•NOC Lead should be proficient in ServiceNow, All aspects of INC, Problem and Change!
•NOC Lead should be proficient in Network design and troubleshooting across many corp sites
•NOC Lead should be proficient and or expert in INC Management per ITIL.
•NOC Lead should be ITIL Certified
•NOC lead should have min of 5 years of being in a lead Technical role.
•NOC lead should be able to demonstrate ability to support and use multiple Network and Server tools used at WAB.
Team Leadership:
o Lead, mentor, and motivate a team of NOC engineers and analysts.
o Foster a collaborative and positive work environment that encourages innovation and continuous improvement.
o Conduct regular performance reviews and provide coaching and feedback to team members.
•Operational Oversight:
o Oversee the 24/7 operation of the NOC, ensuring the timely and effective resolution of incidents
o Collaborate with other IT teams to ensure seamless communication and coordination in incident response.
Process Improvement:
o Continuously evaluate and enhance NOC processes and procedures for incident detection, resolution, and escalation.
o Implement best practices and industry standards to improve the efficiency and effectiveness of NOC operations.
Incident Management:
o Manage the end-to-end incident management process, from initial detection through resolution and post-incident analysis.
o Coordinate with other IT teams and external vendors to ensure timely incident resolution.
•Resource Management:
o Allocate resources effectively based on workload and priority.
o Identify training needs and provide professional development opportunities for team members.
Documentation:
o Ensure accurate and up-to-date documentation of procedures, and incident response plans.
o Regularly review and update documentation to reflect changes in the environment.
Performance Metrics:
o Define and monitor key performance indicators (KPIs) for the NOC, reporting on performance and identifying areas for improvement.
o Develop reports and dashboards to provide insights into network health and performance.
•Proven experience in NOC, with a broad understanding of network operations and IT infrastructure with proficiency in Azure cloud
•ITSM/ITIL Service Management Domain Skills
•Leadership experience supervising direct reports required
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.