Skills Description Level Comments MS Excel dvanced SAP dvanced Or other ERP system this is not required but strongly preffered MS Word dvanced
Education/Person Degree Type Major/Certification Required Preferred Bachelors Degree business, supply chain ssociates Degree business
Job Description & Requirements Job Type: Recruited Number of Positions: 2 System Location: Client Corporation-2063 Created Date: 1/23/2025 Job Title: Customer Service Rep CWR Type: W-2 Reason: Overload
Qualifications: •Experienced professional position requiring a strong understanding of Order to Cash, Invoicing and Reconciliation process.•Experience using SAP order to cash modules including invoicing is preferred.•Demonstrated ability to work independently and offer solutions to moderately complex problems.•Demonstrated ability of taking initiative for process improvement and the ability to understand the impact of your work on the broader business.•A Bachelor's with 5 years of progressive experience in a related field is preferred (not required).•Computer proficiency with the Microsoft Office suite of products (Excel/Word) and web-based applications intermediate level of competence with Excel.•Experience interacting with customers in a helpful and friendly manner to understand their needs.•Demonstrated interpersonal, teamworking and communication skills. Responsibilities: PRIMARY RESPONSIBILITIES: Responsible for the entire order fulfillment process for assigned channel partners. The order fulfillment process includes; order entry, issue resolution, shipping and invoicing. In addition you may be responsible for reconciling consignment inventory with channel partners and creating invoices for consignment sales. You will proactively take necessary action to remove obstacles between customer's requirements and Client's ability to satisfy them while making decisions within established guidelines. The successful candidate will build strong relationships with channel partners and seek ways to improve their customer experience. Specifically this position is responsible for the below:•Effectively and efficiently manage order to cash process activities such as expediting, basic returns, back order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and Client's ability to satisfy them. Completing consignment inventory reconciliation and billing of consignment sales.•Execute Customer Non-Conformance process including investigation and reporting.•Complete material availability inquiries and price discrepancy reporting.•Contribute directly to supply chain initiatives of Days Sales Outstanding (DSO), including managing slow moving or aged inventory reduction via direct interaction with sales/product management and customers.•Provide consistent quality service and act as a liaison for customers and external service providers.•Understand and enforce stated business rules and raise awareness to situations where a resolution requires cross functional coordination.•Effectively manage more complex projects and time lines for Customer Service including: organizing clear key deliverables, establishing and meeting deadlines, action item management and resolution, information sharing with stake holders, decision making, collaboration and final presentation. Comments/Special Instructions Hybrid work schedule is at least 2 days per week in office and max of 3 days work from home ttached Documentation: No record(s) found.
Requestor & Work Location Requested by: N/ lternate: N/ Report To: N/ Phone: N/ Ext.:N/ Travel Required: How Much Travel? Report To Manager's Office Address 2 T.W.Alexander Drive BOX 12014, Research Triangle Park, NC 27709 United States Start Date: 2/24/2025 Work Days: Sun Mon Tue Wed Thu Fri Sat End Date: 2/20/2026 Start Time: 8:00 AM Total Reg Hours: 42.50 End Time: 5:00 PM Overtime Required: Lunch Time: 30 Minutes Exempt: Open Bid: