Overview:

Multi-Line Claim Consultant
Location: Hybrid - Nashville, TN
Client Desk: Dedicated client desk

Salary: $60,000 to $70,000
Experience: 5+ years of auto claim adjusting experience required; strong background in bodily injury (BI) and litigation management is essential. Previous TPA experience is helpful.
License: Adjuster’s license required

At CCMSI, we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. As an Employee-Owned Company, we focus on developing our staff through structured career development programs, rewarding and recognizing individual and team efforts. Certified as a Great Place To Work, our employee satisfaction and retention ranks in the 95th percentile.

Reasons you should consider a career with CCMSI:

Culture: Our Core Values are embedded into our culture of how we treat our employees as a valued partner-with integrity, passion and enthusiasm.
Career development: CCMSI offers robust internships and internal training programs for advancement within our organization.
Benefits: Not only do our benefits include 4 weeks paid time off in your first year, plus 10 paid holidays, but they also include Medical, Dental, Vision, Life Insurance, Critical Illness, Short and Long Term Disability, 401K, and ESOP.
Work Environment: We believe in providing an environment where employees enjoy coming to work every day, are provided the resources needed to perform their job and claims staff are assigned manageable caseloads.

Summary:

The Multi-Line Claim Consultant is responsible for the investigation and adjustment of assigned auto and bodily injury (BI) claims, ensuring adherence to corporate claim standards and client expectations. This desk handles a high volume of BI claims, requiring an experienced adjuster with a strong background in auto liability, BI evaluations, litigation management, and settlement negotiations. The ideal candidate will have the ability to assess complex claim exposures, work closely with defense counsel, and drive favorable claim resolutions. This role offers the opportunity for advanced training and potential promotion to senior-level claim positions. The Multi-Line Claim Consultant plays a critical role in delivering quality claim services and maintaining client satisfaction.

Responsibilities:
Investigate, evaluate, and adjust multi-line claims in compliance with claim handling standards and state laws.
Establish reserves and recommend changes within assigned authority levels.
Review and approve medical, legal, and damage estimates; negotiate disputed invoices.
Authorize payments using claim payment programs within established guidelines.
Negotiate claim settlements in alignment with corporate standards, client instructions, and state regulations.
Supervise and refer claims to outside vendors as needed (e.g., legal, surveillance, case management).
Monitor subrogation claims and ensure timely resolution.
Prepare detailed claim reports, including status updates, payments, and reserves.
Maintain timely communication with clients, claimants, and other relevant parties.
Participate in hearings, mediations, and training sessions as required.
Qualifications:
5+ years of auto claim adjusting experience required.
A Strong background in BI evaluations, litigation management and settlement negotiations is required.
Adjuster’s license required (based on jurisdiction).
Previous TPA experience is helpful.
Strong analytical, communication, and negotiation skills.
Ability to manage multiple tasks in a dynamic environment with minimal supervision.

Work Environment:

Remote or hybrid schedule available depending on location.
Reliable attendance during standard business hours (Monday–Friday, 8:00 am–4:30 pm).

Core Values & Principles:

Employees are expected to uphold CCMSI’s Core Values and Principles, which include performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.

Apply today to join a dynamic team focused on professional growth and delivering exceptional service!

#InsuranceCareers #ClaimsAdjuster #AutoClaims #RemoteJobs #HybridWork #TPAJobs #HiringNow #NashvilleJobs #ClaimsConsultant #AdjustersLicense #TalentAcquisition #CCMSI #EmployeeOwned #ESOP #GreatPlaceToWork #CCMSICareers #IND123