Job Responsibilities:

• Receives freight, documentation and waybilling; assesses charges; and collects fees for shipments.
• Opens a file on the dedicated software system for each shipment received.
• Responds to inquiries by fax, e-mail or telephone.
• Negotiates with domestic customers, as intermediary for foreign customers, to resolve problems and arrive at mutual agreements.
• Examines invoices and shipping manifests for conformity to tariff and customs regulations.
• Contacts customs officials to affect release of incoming freight and resolve customs delays.
• Itemizes charges, prepares freight bills, accepts payments and issues refunds.
• Notifies consignees of delays in departure of shipment.
• Provides POD's to shippers if requested.
• Examines documents such as invoices, bills of lading, and shipping statements, to verify conversion of merchandise weights or volumes into system used by other country.
• Converts foreign currency figures into United States monetary equivalents, or domestic currency into foreign equivalents.
• Calculates duties or tariffs to be paid on merchandise.
• Corresponds with foreign companies.
• Other duties may be assigned.

Job Requirements:

• 6 months to one year related experience and/or training; or equivalent combination of education and experience.