Company Description
Heartbeat is a full-service agency for healthcare Challenger Brands. Challengers are playing a high-stakes game-they must battle behemoth market leaders, upend ingrained treatment habits, or transform a "me-too" product into "yes-please."
The agency is known for serving up distinctive strategies and differentiating approaches, ensuring clients' market positions are uniquely owned. Heartbeat designs their organization around a 100% integration model, housing media, strategy, med comms, creative, technology, and even point of care/population health under the same roof for the tightest, most integrated campaigns possible. They price work based on outcomes, not outputs. Their innovative model delivers not only alignment, but powerful orchestration, greater efficiency, and maximum impact for every dollar spent-all the necessary elements for Challengers to triumph.
That's the philosophy, here's the creds: 250+ employees between NYC & LA; 6 agency leaders with decades of tenure; a pile of awards from the likes of the Mannys, MM&M Awards, OMMAs, and Clios; an industry-leading commitment to diversity and inclusion (with a Med Ad News D&I Champion nod to match); and a President who dared to be quoted as saying, "We celebrate people who stand up and say, 'You know what? This is dumb.' Damn straight.
Job Description
Heartbeat seeks an experienced Design Director. This role will be tasked with pushing the ambition and quality of Heartbeat's Design practice by creating, inspiring, and skills-coaching the design teams and outputs to the highest quality.
In this role you will help foster a Design ecosystem to support high quality craft and innovation, including establishing work practices, expectations, and partnership with cross-functional partners and clients.
Responsibilities
What you'll do:

• Design brands, identities and expressions, campaigns, visual systems to support client work including brand development, brand and marketing campaigns, and new product launches.
• Understand, untangle, concept, sell-through, and execute works for each audience and marketing goal, ensuring that our Design is functional as well as beautiful and resonant.
• Apply a full funnel approach as you own consumer journey workflows and resulting Design executions.
• Work across all visual touch points in our Design practice, including: Brand, brand identity, digital, web, product, print, OOH, merchandise, physical experience executions and collateral systems.
• Ability to extract strategic and creative needs from a wide variety of stakeholders, both internally and externally, to clearly define the deliverables, goals/objectives, milestones and successful outcomes of any given project.
• Direct management of Design teams on individual projects.
• Collaboration with Designers, Creative Directors, Resource Managers, and Production Teams.
• Report to the VP, Creative Director, Design.

Hell yes, I want to do all of that. But tell me more about Heartbeat...
Heartbeat is a healthcare marketing & creative agency, headquartered in NYC and powered by ~300 smart people all over the US. In the past four years, we've been named a 4-time "Best Place to Work" by AdAge and MM+M and a "Diversity & Inclusion Champion" by MedAdNews.
We care about three big things:
1. Empowering Challenger Brands
We work with marketers who have big mountains to climb and the ambition to make it happen. As their sherpa and sidekicks, we must relentlessly deliver on our core values: insightful, inventive, and courageous.
2. Being the Best Place You'll Ever Work
This isn't all pool tables and Bagel Fridays - it's about giving you the support to do and be your best. Examples include unlimited PTO, and self-care stipends. We also love to let loose, whether through selfie scavenger hunts or bouts of companywide bingo that would shock even the rowdiest retirement communities.
3. Fostering a Diverse & Caring Community
We're the most diverse agency in healthcare, by design. No matter your story, you'll find representation and amplification - through our affinity groups, cultural celebrations, and unwavering support no matter what society throws at us. We're proud to say that you can be anything you want at Heartbeat (as long as it's not an a**hole).
There's a reason 1/3 of Heartbeaters have been here for 4+ years and we have a 90% retention rate. We hope you'll experience it for yourself.
About Publicis Health & Publicis Groupe
Heartbeat is a proud member of Publicis Health, the largest health communications network in the world. Publicis Health is one of the four solutions hubs of Publicis Groupe, the third-largest advertising and media company in the world - offering us unparalleled global reach and resources.
Qualifications
Who you are:

• A track record as a well-liked creative leader for projects/campaigns that include Brand and Design systems, audience experiences, and products that delight audiences/users and achieve business results.
• You have a "What's the note behind the note?" approach to feedback. You know that every note - whether or not you make the change - is valuable because it provides information.
• A consistent ability to clearly express yourself and have a strategic rationale for your creative ideas - including having the confidence to present your work in a clear and inspiring way to internal teams and client partners.
• Adept at guiding internal and external teams using rationales and persuasion, rather than inflexibility and impatience.
• Prioritize high teammate and stakeholder satisfaction with your work and process.

What you need:

• 6-8 years of experience as a creative in agency or in-house marketing teams including 2+ years in lead roles on multidisciplinary creative teams.
• Senior-level understanding of composition, color theory, typography, design history, and information architecture.
• A multi-disciplinary design portfolio that demonstrates excellence in visual executions across multiple touchpoints and channels every level of the engagement funnel.
• You don't have a singular look to your work - you're happiest as a shape-shifter who can create a unique design solution for client/project.
• Experience managing a virtual team working environment.
• Comfortable working concurrently on multiple projects at the same time.
• Enjoy monitoring the latest design trends from around the world in order to bring fresh inspiration to the creative team (and our wider teams) on a daily/weekly basis.
• Experience working and collaborating with teams via Adobe Creative Suite a

Additional Information
Our Publicis Groupe motto "Viva La Diffrence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
Heartbeat is a proud member of Publicis Health, the largest health communications network in the world. Publicis Health is one of the four solutions hubs of Publicis Groupe, the third-largest advertising and media company in the world - offering us unparalleled global reach and resources.
If you require accommodation or assistance with the application or onboarding process specifically, please contact All your information will be kept confidential according to EEO guidelines.
Compensation Range: $79,990- $125,925 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 03/08/2025.