Job Description

Time Type:

Role Details:

Time Type: Full Time

Starting Pay: $50,000 / YR

SUMMARY

To provide software testing, inventory control, accounts receivable, cash-balancing support for the Mac21 and Elite system customers

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

• Answers all support calls from store personnel and internal MAC21 system users with a positive attitude, always providing the best possible level of support in a professional, courteous manner
• Documents all calls and the final resolution in the Help Desk software
• Performs all other functions required by members of the Application Support team to support the Mac21 application, and all other software installed at the stores
• Occasionally trains users on the proper way to use the Mac21 system, in accordance with predetermined procedures
• Researches, resolves, and responds to Mac21 technical problems and questions from our Corporate Office users and McCoy’s store employees
• Keeps up-to-date with procedural and technology changes in the company
• Participates in team projects and team meetings
• Attends relevant training sessions to enhance job performance
• Exercises proper phone etiquette and excellent communication skills
• Tests new software releases prior to their implementation for store use, documenting and reporting any problems to the development team
• Follows Standard Operating Procedures while carrying out the responsibilities of position
• Attends and participates in all department meetings and company-sponsored management programs as required

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities

QUALIFICATIONS  

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from group managers, clients, customers, and the general public

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations
• Ability to utilize and maintain a strong working knowledge of Windows 10 Operating Systems, Microsoft 365 (Excel, Word & Outlook), Sharepoint, and Mac21

PREFERRED QUALIFICATION

• Prior experience working in a McCoy’s retail store

WORK AVAILABILITY

• Must maintain regular and acceptable attendance at such level as is determined by management
• Must be regularly available and willing to work 8 hours per day, 40 hours per week, or such other hours per day or hours per week as the employer determines are necessary or desirable to meet business needs
• Must be available and willing to work such weekends and holidays as the employer determines are necessary or desirable to meet its business needs
• This position will provide on call support for after-hours service on a rotating basis, including Saturdays, and adhere to the McCoy on-call coverage guidelines

TRAVEL REQUIREMENTS

• This position requires occasional travel with overnight stays to maintain an accurate understanding of the store operations, or to train new store employees on the software and proper procedures
• Must meet driver’s license requirements as required by the Company
• Must be able to legally obtain a rental vehicle in all states in which the company does business
• Must have current auto liability insurance

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is occasionally required to stand; walk; reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.  The employee must frequently lift 10 –20 pounds, and occasionally be able to lift up to 50 pounds.  Specific vision abilities required by this job include color vision, and ability to adjust focus

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.  The work environment for this position may require the person to work near moving or mechanical parts.  In this position there is a risk of electrical shock